Freelancer profile translated to English.
Back to original languageAbout Bilel
I have a global vision of how a project and its operational processes work.
I have participated in the development of several IT projects in various fields of activity.
I have the ability to understand and find solutions for clients.
My goal is to integrate into a dynamic work team within a positive work environment.
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Remote only
Primarily works remotely
Experience
- ORANGEBusiness AnalystTELECOMMUNICATIONSSeptember 2023 - Today (2 years and 10 months)Mougins, FranceContext:- Redesign of the Orange and Sosh assistance / Help and Contact web pages (Digital Assistance).- Implementation of a new CMS for web editors and development of the 'EBC: Knowledge Base Editing' tool.Achievements:- Redesign of the 'Orange and Sosh' assistance web portal.- Implementation of personalized push notifications for logged-in 'Orange and Sosh' customers.- Construction of the first MVP version of the 'EBC' tool dedicated to editing and publishing FAQs from the SULU CMS.Tasks:- Gather, document, and analyze user and stakeholder requirements.- Propose solutions and participate in the website redesign.- Write detailed functional specifications and describe system functionalities and requirements.- Collaborate with the entire Scrum team to translate business requirements into feasible technical solutions.- Act as a liaison between stakeholders, ensuring understanding of needs and solutions.- Manage change requests for requirements and assess their impact on the project.- Participate in the definition and execution of functional tests and the validation of delivered functionalities.- Assist end-users during system deployment.
- Centre médical "La Rose Médicale"Business AnalystJanuary 2018 - Today (8 years and 7 months)• Represent the client and the product and write functional specifications;• Clarify the User Experience with UX and UI developers;• Perform acceptance tests and validation, ensuring compliance with acceptance criteria;• Resolve problems, satisfy the client, and facilitate Scrum events.
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Education
- Master's degree, Gestion Par Objectif « GPO »ISGI sfax2007Master's degree, Gestion Par Objectif « GPO »
- Maitrise, FinanceFseg Sfax2005Maitrise, Finance
Certifications
- PSPO1Scrum.Org2022
- PSPM1Scrum.Org2022