Freelancer profile translated to English.
Back to original languageAbout Bilel
👋 Hello, I'm Bilel, a technical support analyst engineer with several years of experience in the IT sector.
I specialize in resolving technical incidents, production monitoring, functional analysis, and user assistance in complex environments.
💡 Available starting today, I offer my freelance services to strengthen your support teams, ensure service continuity, or assist your users on staggered schedules.
🧰 What I can do for you:
Application supervision and monitoring (NOC, L1/L2/L3 support depending on the environment)
Incident analysis and resolution (real-time or post-mortem)
Production monitoring (batchs, jobs, APIs, business flows)
Application support & user assistance (tickets, JIRA, Zendesk…)
Functional testing / UAT / writing technical or functional documentation
Participation in on-call duty or night/weekend shifts
💻 Environments mastered:
Linux / Windows | SQL | ticketing tools (JIRA, ServiceNow…) | logs | analysis scripts | monitoring tools
familiarity with cloud or SaaS environments
📍 Location: Souillac (France) – Remote work possible
🕒 Availability: flexible according to your needs
French
Native or bilingual
English
Fluent
Arabic
Conversational
Spanish
Basic
Remote only
Primarily works remotely
Experience
- Free2moveSupport Analyst TechAUTOMOBILEApril 2023 - Today (3 years and 2 months)Paris, FranceImplementation of new boards JIRA for manage ticketsPoint of contact for internal teamSolving payments,invoices and applicative issuesInvestigation on database and data editingWorking around product features, redaction of users storiesManaging web pages with contentfull
- ITESOFTN2 Support EngineerSOFTWARE PUBLISHINGJuly 2022 - January 2023 (6 months)Montpellier, FranceSupport level 2Managing digital invoicesCustomer assistantTechnical investigation (log,debug,database edit)Microsoft Dynamics for ticket processing with customer
- LifenTechnical Delivery ManagerHEALTH AND WELLNESSJuly 2021 - July 2022 (1 year)Paris, FranceCreation of automatic script deploymentImplementation of GPORealization of technical scoping with customerManage tasks on salesforceMeeting with customer to validate the needs
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Education
- Software Engineering Manager, Software DevelopmentCESI Alternance2020Responsable en ingénierie logiciel, développement logiciel
- DUT, Computer ScienceUniversité Paul Sabatier Toulouse III2017DUT, Informatique