About Bilal
French
Native or bilingual
English
Fluent
Experience
- ENGIEMobile Product OwnerENERGY AND UTILITIESSeptember 2023 - February 2026 (2 years and 5 months)Paris, FranceManaged the ENGIE Particuliers B2C mobile application (6M+ iOS & Android users).Responsible for the product roadmap and the delivery of 5 critical solutions:- User Login- My Consumption: customer energy consumption- My Consumption+: real-time energy consumption via connected device plugged into the Linky meter- Subscription offer management (paid/free)- Conversational AI ChatbotChallenge: Transform the ENGIE B2C mobile experience while maintaining technical excellence and user satisfaction.Achievements:- Managed the end-to-end mobile product roadmap: definition of quarterly iOS and Android priorities in direct alignment with the group's digital strategy, balancing business needs, technical constraints, and market trends.- Oversaw the complete release cycle: coordination of front & back delivery, non-regression testing, post-release analysis on all stores (iOS, Android) → Result: +30% release velocity.- Drove feature adoption and performance optimization through analytics (Firebase, Looker Studio, Google Analytics): translating usage data and user feedback into actionable roadmap decisions → Result: Increase in iOS Store ratings to 4.4 and Android to 4.5 (vs. 3.8 initially).- Provided Store expertise within the SAFe train: store metadata strategy, release note optimization, continuous improvement program.- Delivered measurable business impact: +10% subscription rate · +20% user retention- Coordinated cross-functional teams (Tech, DATA, Devops, Architecture, QA, UX/UI, Marketing, Legal, Cybersecurity..): to ensure consistency between business ambition and technical constraints.- Managed a team of 12 people within a SAFe train of 120+ people and 12+ teams around a shared product vision: animation and participation in PI Planning, Sprint Planning, PO Syncs, Refinements, Sprint Reviews, Retro
- Saint-GobainProduct OwnerCIVIL ENGINEERINGSeptember 2021 - September 2023 (2 years)Paris, FranceComplete digital transformation (tech and UX/UI redesign) of 4 simultaneous web & mobile applications.Scope: 1,200+ global production sites (Europe, Asia, Africa, Americas).International environment 100% English with offshore dev teams (India).Challenge: Modernize the user experience while ensuring adoption across a highly distributed base of 1,200+ sites.Achievements:- Implemented SCRUM framework within the project (previously Waterfall).- Managed product strategy and roadmaps in a high-end industrial context with a rapid pace: priorities constantly aligned with the business objectives of different continents (e.g., pseudonymization according to country).- Coordinated with global tech and business teams: gathered specific needs from each market through dedicated workshops, managed local functional divergences, dynamically adapted the roadmap based on field realities.- Monitored application performance and the velocity of internationally distributed teams: analytical approach to identify friction points and optimize global deployment sequences.- Strengthened product adoption across 1,200+ global production sites: managed the global deployment strategy and post-launch support to maximize performance in each market (training, documentation, escalations).- Supported large-scale user adoption through training and change management programs in English: audiences ranging from 10 to 100+ participants.- Managed complex dependencies between applications, teams, and geographic areas: holistic view of the product lifecycle to avoid bottlenecks and accelerate time-to-market.
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