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Bilal El MahirBE

Bilal El Mahir

Customer Success & Growth Consultant

€380/day
Rennes, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Bilal

If you're looking for someone to create content that works, engage your community, and help you grow your brand on social media, you've come to the right place.

I am the founder of Kaizo-Ku, a brand I developed from scratch: identity, social media, content creation, community, supplier sourcing, and positioning. Today, I use this experience to support other projects in a concrete, realistic, and results-oriented way.

Specifically, I can help you with:

Creating engaging content for TikTok, Reels, and Shorts

Managing and engaging your community (comments, messages, moderation)

Defining a clear social media strategy tailored to your brand

Developing your brand image and storytelling

Assisting you with supplier sourcing (research, initial contact, structuring)

Launching or optimizing TikTok Ads using high-performing content

My work approach

I work with you as if it were my own project.
No magic formulas, no useless jargon: I test, I analyze, and I adjust.

Whether you're a creator, an e-commerce brand, or a startup, I adapt to your level of maturity and your goals.

If you're looking for an autonomous, involved profile capable of quickly understanding your world, let's chat.
  • English

    Native or bilingual

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Kaizo-Ku
    Self-Employed
    August 2024 - Today (1 year and 10 months)
    Janzé, France
    End-to-end customer experience management: pre-sales, purchase journey, post-purchase, loyalty, and complaint handling

    Implementation and optimization of e-commerce funnels (TikTok → Shopify → conversion → retention)

    Creation and management of organic & paid content strategies (TikTok Ads, UGC, brand storytelling)

    Analysis and optimization of marketing & CS KPIs: conversion rate, AOV, retention, LTV, CAC

    Building an engaged community (social media, Discord, email) and activating customer feedback to improve products

    Writing conversion-oriented product pages (copywriting, SEO, social proof)

    Multichannel customer support management (DM, email, comments), with a focus on satisfaction & retention

    Continuous A/B testing on creatives, hooks, messages, and offers

    Launching limited edition drops with management of urgency, stock, and customer expectations

    Premium positioning and branding focused on perceived value & trust

    Concrete results:

    Several organic sell-out drops

    Acquisition primarily through TikTok (organic + Ads)

    Engaged community and high customer repeat purchase rate

    Independent brand developed without an agency or external marketing team
    Supplier Sourcing Website Creation Branding Social Media Content Creator
  • Marketstar
    Chat Specialist
    February 2020 - July 2024 (4 years and 5 months)
    Dublin, Ireland
    Technical & Commercial B2B
    • • Managed the French-speaking market: 50 chats/day multitasking
    • • Revenue target: €20,000/month (average order value €450) — targets consistently met
    • • Response time < 10 sec
    • • Monthly customer satisfaction > 90/100
    • • Agent Quality Score > 90/100
    • • Teamwork: creation & transfer of qualified leads for the French sales team
    • • Chat sales techniques: SPIN Selling, DISC, diagnostics & quick closing
    • • Skills: multitasking, technical problem-solving, clear communication, professional client management
    • • Promoted to Senior position due to consistent performance
    • • Training and onboarding of new agents
    • • Facilitating meetings, individual coaching, and quality monitoring
    • • Point of contact for internal processes & continuous team improvement
  • National Pen
    Account Manager
    October 2018 - January 2020 (1 year and 3 months)
    Dundalk, Co. Louth, Ireland
    • • 100 calls/day on inactive customer base
    • • Sales of promotional products (pens, personalized goodies)
    • • Weekly targets: from €550 to €5,500 — objectives regularly achieved
    • • Phone sales techniques, follow-up, needs qualification
    • • Managed a portfolio of 1,200 clients (A–D)
    • • 50 calls + 20 emails/day for follow-up, reactivation, orders, loyalty
    • • Sales objectives: €750 to €7,500 per week
    • • Strategic customer base management, segmentation, prioritization
    • • Relationship development & increased repeat purchases

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Education

  • BTS Customer Relations Negotiation
    Lycée Victor et Hélène Basch
    2015
    BTS Négociation relation Client

Skill set

Categories