About Bilal
French
Native or bilingual
English
Fluent
Experience
- EXTIAIT ManagerJanuary 2022 - Today (4 years and 4 months)Sèvres, France🚀 IT Manager & Cloud Transformation Expert – EXTIA🔹 IT Audit & StrategyIS analysis, assessment of business challenges, and proposal of a strategic roadmap.Analysis of the existing system and recommendations for IT improvements based on financial and operational gains.Specialization in IS transformation, including migration from On-Premise to a hybrid or full cloud environment.🔹 Modern Workspace & CloudMigration of infrastructures to a hybrid Cloud (Azure/GCP) for greater flexibility and scalability.Deployment of Azure AD (Entra ID), Intune, Autopilot, and Google Workspace for centralized and secure management of identities and endpoints.Creation of a high-performance Cloud infrastructure with Azure Virtual Desktop and NPS authentication (RADIUS) for WiFi across all geographic locations.🔹 Team Management & LeadershipMerger and creation of a cross-functional team comprising IT Support, System Administrators, and Azure DevOps (CLIP: Cloud Infrastructure & Productivity).Implementation of standardized IT processes to optimize team collaboration and performance.Skill development and supervision of various IT profiles (support, system/cloud administrators, full-stack developers).🔹 IT Process AutomationDevelopment of automation solutions for onboarding, identity management, and offboarding.Reduction of processing time and optimization of IT workflows with solutions measurable in productivity gains.🔹 IT Security & ResilienceImplementation of advanced cybersecurity strategies: Patch Management, proactive monitoring of vulnerabilities, adoption of passwordless authentication, and awareness campaigns.Deployment of EDR, MFA, and Zero Trust solutions for comprehensive protection of endpoints and access.ISO 27001, BCP/DRP compliance: Deployment of best practices, tools, and instructions to strengthen IT security and regulatory compliance.
- MeilleursAgents,IT Support ManagerJanuary 2021 - January 2022 (1 year)🔹 Structuring and Management of the IT ServiceBuilding an IT service with definition of internal processes and recruitment of a multidisciplinary team (On-site Technician, System & Network Administrator).Deployment of Agile methodology within the IT department (2-week Sprints, project documentation, team presentations).Coordination of cross-functional teams (BI, Sales, Development, Service Providers) for the success of strategic IT projects.🔹 Automation and Identity ManagementImplementation of onboarding/offboarding automation via a SaaS solution (Youzer), reducing manual tasks and errors.Deployment of centralized authentication (SSO) and 2FA with Google Workspace to secure application access.🔹 Infrastructure and Security ManagementBenchmarking and modernization of Active Directory for more efficient identity management.Complete management of the IT infrastructure:✅ VMware ESXi Virtualization✅ Network administration and segmentation (QoS, VLAN, advanced security)✅ LAN management and integration of new network solutions🔹 Optimization of Tools and TechnologiesManagement and integration of business tools: Diabolocom, Salesforce, in-house CRM.Deployment and configuration of GCPW (Google Credential Provider for Windows) for secure access.Benchmarking and implementation of an MDM (JAMF) for Mac management.Supervision and management of the IT fleet via Lansweeper.Deployment and administration of a WebRTC solution to optimize business communication.📌 Objective: To structure, secure, and automate IT to improve productivity and user experience.
- ExtiaSupport and RUN ManagerMarch 2016 - July 2020 (4 years and 4 months)IT & Security Manager – IS Structuring & Modernization🔹 IT Infrastructure Management & ModernizationSupervision and guarantee of the smooth operation of internal IT (servers, client fleet, printers, network).Migration of the Linux domain controller (Zentyal) to Active Directory, strengthening identity and access management.Implementation and management of critical infrastructures:✅ SCCM, IKARE, PDQ Deploy, WSUS, MDT for IT administration and automation.✅ DFS deployment for centralized and secure file management.✅ Implementation of secure printing to ensure document confidentiality.🔹 Security & ISO 27001 ComplianceActive participation in the implementation of ISO 27001:✅ Vulnerability management (scan analysis, remediation, patch deployment).✅ Implementation of deployment, reporting, and incident tracking tools.✅ Account review and IT access security.Deployment and management of cybersecurity strategies:✅ Encryption of 400 PCs with Bitlocker + decryption key management.✅ Implementation of a security policy (passwords, email encryption, IT security protocols).✅ Update and strengthening of system and endpoint security.User awareness and training on IT risks:✅ Internal phishing campaigns to test and reinforce cybersecurity vigilance.🔹 IT Management & LeadershipRecruitment and training of a support team (3 people), structuring internal IT services.Technical referent for internal teams, ensuring an effective interface between the IT department and other business units.
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Education
- Licence InformatiqueLicence Informatique