Freelancer profile translated to English.
Back to original languageAbout Bianca
Understandable texts build trust. That's exactly what I support you with.
Many companies today create their content with AI. This saves time and quickly provides good foundations. However, the real challenge begins afterward: formulating technical knowledge in such a way that customers quickly understand the content and feel personally addressed.
This is exactly where I come in.
I revise existing technical and AI-generated texts, combining technical precision with a natural, customer-oriented language. I optimize, among other things:
• Technical texts
• Customer information
• Emails and correspondence
• Website content
• FAQs and information materials
• AI-generated texts
My focus is in the areas of insurance, financial services, pharmaceuticals, and healthcare.
With my ten years of professional experience as a pharmaceutical-technical assistant and my current role as an IHK-certified insurance specialist and insurance broker, I bring the necessary expertise to not only linguistically improve content but also to classify it correctly from a technical perspective.
Because a more understandable formulation should never lead to the actual message of a text being lost. My goal is to present information in a way that becomes easier for your customers to understand – without changing the technical content.
I work carefully, reliably, and completely remotely. Together, we ensure that your message remains understandable and appears professional.
German
Native or bilingual
Remote only
Primarily works remotely
Experience
- BM-VersicherungenOwner | Insurance BrokerBANKING AND INSURANCEJanuary 2024 - Today (2 years and 6 months)Datteln, GermanyIndependent insurance broker and IHK-certified insurance specialist. Advice and support for private and commercial clients. Creation of understandable customer information, emails, and technical texts, as well as preparation of complex insurance information in understandable language. Experience in customer communication, documentation, and structured work.
- Öffentliche ApothekePharmaceutical-Technical Assistant (PTA)MEDICALAugust 2014 - December 2023 (9 years and 4 months)Datteln, GermanyTen years of professional experience in a public pharmacy. Advice on medicines, self-medication, and health topics, as well as preparation of individual prescriptions and laboratory work. Experience in quality management, documentation, and understandable communication of complex pharmaceutical information to customers. Careful, structured, and precise way of working.
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Education
- Pharmaceutical-Technical Assistant (PTA)PTA School Castrop-Rauxel2014Zweijährige schulische Ausbildung mit theoretischem und praktischem Unterricht in Chemie, Galenik, Botanik, Arzneimittelkunde und Gesundheitsberatung. Die Ausbildung umfasste umfangreiche Laborarbeit, die Herstellung individueller Rezepturen sowie die Vermittlung pharmazeutischer Fachkenntnisse. Im anschließenden sechsmonatigen Praktikum in einer öffentlichen Apotheke wurde das theoretische Wissen in den Bereichen Kundenberatung, Arzneimittelversorgung und pharmazeutische Praxis vertieft.
- Insurance Specialist (IHK)Chamber of Industry and Commerce (IHK) Dortmund2024Berufsbegleitende Qualifikation mit Abschluss vor der Industrie- und Handelskammer. Schwerpunkte waren Versicherungs- und Finanzprodukte, rechtliche Grundlagen, Risikoanalyse, bedarfsgerechte Kundenberatung sowie die Entwicklung individueller Absicherungskonzepte. Die Ausbildung vermittelt fundierte Kenntnisse im Versicherungsvertragsrecht, in der Kundenkommunikation und in der verständlichen Vermittlung komplexer Fachthemen.