Freelancer profile translated to English.
Back to original languageAbout Bianca
Hello,
my name is Bianca Gärtner!
From a curious "pro gamer" without real knowledge of PCs in the 2000s, I became an IT specialist with 18 years of experience. After my training as an IT specialist for system integration, I dared to go freelance.
Since then, I have been supporting large and small companies in client management and 1st-3rd level user support, VIP support, solving hardware and software problems, and helping when the PC is acting up again.
I consider it particularly important to empower women, seniors, and people with little technical affinity in IT and to support them with their technical concerns.
My motto: Technology doesn't have to be complicated – with patience, humor, and clear solutions, we'll make it your ally.
German
Native or bilingual
English
Conversational
Can work on-site
Bad Zwischenahn (up to 50km), Hamburg (up to 50km), Bremen (up to 50km), Oldenburg (up to 50km)
Experience
- EDEKA IT HamburgClient Management, End-User SupportSeptember 2024 - September 2025 (1 year)Hamburg, GermanyClient Management, Support for special tasks/extraordinary tasks (support for the Service Manager), 1st, 2nd & 3rd Level Support, Hardware installations, maintenance, and support, Hardware & Software Rollouts Environment: Windows environment, Citrix Receiver, Citrix Director, ITSM, Office 2016 & O365, AD, Empirum, Teams, Matrix42, etc., Win 10&11, Intune, Dell HW
- EDEKA Digital HamburgClient Management, End-User SupportFebruary 2020 - August 2024 (4 years and 6 months)Client Management, End-User Support, Support for special tasks/extraordinary tasks (support for the Service Manager), 1st, 2nd & 3rd Level Support, Hardware installations, maintenance, and support, Hardware & Software Rollouts Environment: Windows environment, Citrix Receiver, Citrix Director, ITSM, Office 2016 & O365, AD, Empirum, Teams, Matrix42, etc
- ITZBUND Standort Stuttgart2nd Level SupportJanuary 2018 - December 2019 (1 year and 11 months)Central ticket processing (2nd Level) in the WIN10 migration project Activity: 2nd Level Support, Environment: Remedy, SCCM, UCM, Citrix Receiver, Citrix Director, Lync/Skype, W7 & W10, AD etc.
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Education
- IT bezogen: Fachinformatikerin Systemintegration KI Manager(IHKIT bezogen: Fachinformatikerin Systemintegration KI Manager
- VAK & Impuls CoachVAK & Impuls Coach
Skill set
Categories
- Other