About Betty
French
Native or bilingual
English
Conversational
Spanish
Conversational
Arabic
Native or bilingual
Experience
- ArmatisSenior Customer AdvisorJanuary 1999 - January 2023 (24 years)▸ Managed a portfolio of +300 professional clients (BtoB): order tracking, sales administration, reporting.▸ Supported B2C clients, increasing the equipment adoption rate by +15% over 3 years.▸ Handled disputes and collections: reduced outstanding payments by 20% through an optimized procedure. Daily use of CRM tools (Siebel, Salsa, Sae) and ERP (Sage, Picasso).▸Tutored and integrated new recruits within the department.
- Parc du FuturoscopeCustomer Relations ManagerJanuary 1998 - January 1999 (1 year)Prospected groups and companies: signed 25 contracts in 6 months.▸ Contributed to a +10% increase in turnover during the period through tailored support. Customer satisfaction rate measured at 95% (internal surveys).
- Millet CombustiblesMarketing & Sales AssistantJanuary 1995 - January 1998 (3 years)Telephone and field prospecting: client portfolio increased by +30% in 2 years.▸Optimized delivery routes: reduced transport costs by 12%.▸Provided comprehensive sales support: offer development, administrative follow-up, customer relations.
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Education
- Master's in Human Resources ManagementCNAM Poitiers1999Maîtrise Gestion des Ressources Humaines
- BTS Sales Force1997BTS Force de Vente