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Betty DrozBD

Average response time: 1 hour

Freelancer profile translated to English.
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About Betty

My name is Betty, and I bring over 25 years of experience in customer relations and administration to your business. I have worked in various sectors – healthcare, insurance, transport, and tourism – where I developed a dual expertise: operational excellence (order management, sales administration, debt collection) and quality relationships (support, loyalty, dispute resolution).

Passionate about organization and doing things well, I particularly appreciate versatility and autonomy. My field experience has taught me to anticipate needs, manage priorities with rigor, and adapt quickly to various environments and tools (CRM, ERP, office suite).

What I can offer you: reliable presence, excellent listening skills, a real sense of initiative, and perfect mastery of administrative and commercial processes. I know how to handle unforeseen events calmly and effectively, and I am committed to freeing up your time so you can focus on your core business.

With seriousness, empathy, and responsiveness, I will be your preferred contact for smooth and personalized service.
  • French

    Native or bilingual

  • English

    Conversational

  • Spanish

    Conversational

  • Arabic

    Native or bilingual

Can work on-site
Poitiers (up to 50km)

Experience

  • Armatis
    Senior Customer Advisor
    January 1999 - January 2023 (24 years)
    ▸ Managed a portfolio of +300 professional clients (BtoB): order tracking, sales administration, reporting.
    ▸ Supported B2C clients, increasing the equipment adoption rate by +15% over 3 years.
    ▸ Handled disputes and collections: reduced outstanding payments by 20% through an optimized procedure. Daily use of CRM tools (Siebel, Salsa, Sae) and ERP (Sage, Picasso).
    Tutored and integrated new recruits within the department.
  • Parc du Futuroscope
    Customer Relations Manager
    January 1998 - January 1999 (1 year)
    Prospected groups and companies: signed 25 contracts in 6 months.
    ▸ Contributed to a +10% increase in turnover during the period through tailored support. Customer satisfaction rate measured at 95% (internal surveys).
  • Millet Combustibles
    Marketing & Sales Assistant
    January 1995 - January 1998 (3 years)
    Telephone and field prospecting: client portfolio increased by +30% in 2 years.
    Optimized delivery routes: reduced transport costs by 12%.
    Provided comprehensive sales support: offer development, administrative follow-up, customer relations.

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Education

  • Master's in Human Resources Management
    CNAM Poitiers
    1999
    Maîtrise Gestion des Ressources Humaines
  • BTS Sales Force
    1997
    BTS Force de Vente

Skill set

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