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Fatima BomaFB

Fatima Boma

INDEPENDENT DIGITAL ASSISTANT

€250/day
Gagny, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Fatima

Executive Assistant & Operational Partner | Former Director
"Free your mind, I secure your management."

Former Store Manager and Entrepreneur, I bring 10 years of field expertise to leaders and entrepreneurs in Europe and Africa.

More than just an assistant, I am your strategic right hand. My mission is to structure your daily life to allow you to focus exclusively on your zone of genius and the growth of your business.

My areas of intervention:
- Executive & HR Management: Managing complex agendas, recruitment, and team coordination.
- Logistics Expertise: Flow management, import/export, and supplier follow-up.
- Operational Efficiency: CRM optimization, invoicing, and internal processes.
- Client Relations: Premium customer support and dispute resolution.

Why choose me? Because I have managed profit centers and led teams, I understand your financial challenges and the importance of responsiveness. Rigor, proactivity, and discretion are the foundations of my collaboration.

🤝 Ready to delegate with peace of mind? Contact me to discuss your needs.
Large Retailers
Retail (Small Business)
Wholesale
Digital Business Models
Food and Beverage

  • French

    Native or bilingual

  • Wolof

    Native or bilingual

  • Fula

    Conversational

  • Arabic

    Conversational

Can work on-site
Gagny (up to 50km)

Experience

  • LCL
    Customer Advisor
    BANKING AND INSURANCE
    December 2024 - Today (1 year and 6 months)
    Paris, France
    1. Relational Skills (Soft Skills)
    Service Mindset: Ability to listen, rephrase, and handle requests courteously.

    Stress Management: Ability to remain calm when facing dissatisfied customers or during peak periods.

    Excellent Presentation: You are the first face of the bank; a professional image is essential.

    2. Sales Skills
    Opportunity Identification: Identify a need (e.g., a trip, a real estate purchase) to propose the appropriate product or schedule an appointment with a specialized advisor.

    Argumentation: Know how to present the advantages of basic services (bank cards, savings accounts, insurance).
    Customer Service Mindset Sales Aptitude Rigor and Compliance Digital Tools Proficiency Stress and Conflict Management
  • Fatima BOMA
    Digital Assistant
    June 2024 - Today (2 years)
    Gagny, France
    My Expertise at Your Growth's Service!
    With 10 years of experience as a Store Manager and Entrepreneur in the import/export sector, I have developed a 360° vision of business management. Today, I support leaders as a Virtual Executive Assistant (VEA).

    My goal? To become your strategic right hand to streamline your daily life.

    1. Administrative & Executive Management (AD)
    Agenda Management: Optimize your schedule, manage priorities, and strategic appointments.

    Writing & Support: Create professional correspondence, reports, meeting minutes, and presentations.

    Financial Follow-up: Prepare invoicing, customer reminders (unpaid), and act as an interface with your accountant.

    2. Logistics & Operational Management
    Import / Export: Coordinate goods flow, track freight forwarders.

    3. Human Resources & Management
    Recruitment: Write job offers, source candidates, screen CVs, and conduct pre-selection interviews.

    Coordination: Manage team schedules and interface between different service providers.

    Processes: Implement job descriptions and internal procedures to structure your growth.

    4. Client Relations & Sales (CRM)
    Premium Customer Support: Manage after-sales service, disputes, and customer satisfaction with a diplomatic approach.

    Development: Update and qualify your customer databases (CRM).

    I don't just execute tasks; I understand your financial and operational challenges because I have managed profit centers and teams of 30 people myself.

    Prospecting: Support for sales follow-up and customer loyalty.

    Soft Skills: Absolute rigor, discretion, proactivity, and a results-oriented culture acquired in the field.

    Delegating is not an expense, it's an investment to focus on your zone of genius.
    Pack Office (Advanced Excel) Administrative Assistance Executive Management (AD) Organization & Process Optimization Human Resources & Management
  • SAKO BOMA
    President Sako Boma
    RETAIL (SMALL BUSINESS)
    June 2016 - Today (10 years)
    La Courneuve, France
    Manage orders, inventory, prospecting, sales, and follow-up. Import/Export goods and personal effects.
    Manage relationships with suppliers, collaborators, and clients.
    Manage administrative tasks.

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Education

  • Bachelor's Degree in Commercial Development Management
    EMC Jur
    2010

Skill set (7)

Executive Management & Agenda Steering
Logistics & Import-Export Expertise
Human Resources & Recruitment
Administrative & Financial Management
Process Optimization & CRM
Client Relationship Management & Premium After-Sales Service
Business Analysis & Dashboards (Reporting)

Categories

  • Other