Freelancer profile translated to English.

Description

As an experienced **Virtual Assistant**, I offer companies the opportunity to concentrate on the essentials while I take care of organization, communication, and everyday tasks. Whether it's appointment management, email correspondence, or project coordination – with me by your side, everything runs like clockwork.

My passion forCopywritingbrings fresh wind to your texts. I ensure that your messages are not only heard but also understood. Whether it's product descriptions, blog posts, or marketing texts – I find the right words to inspire your target audience.

In **Customer Service**, I use my organizational talent and communication skills to satisfy your customers and represent your brand positively. With my solution-oriented approach and friendly demeanor, I ensure that your customers feel well taken care of.

The wow factor? My combination ofexperience, flexibility, and passionfor my job. I am ready to support your goals with full commitment.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent
French
Basic

Workplace preferences

Remote only

Primarily works remotely

Michael Page Int. Deutschland
OFFICE ASSISTANT
HUMAN RESOURCES
November 2023 - Today (2 years and 9 months)
Stuttgart, Germany
Conduct business correspondence
Communication interface with candidates, service providers
and the team
Reception and hospitality for visitors
Management of files – analog and digital
Schedule tasks and assignments
Organize ordering of office supplies
Preparatory accounting
Plan meetings, events, and further training
Input information into content management systems
NetSuite Salesforce CRM
The AMG Experience by zet:motion GmbH
PROJECT MANAGER IT SYSTEMS
TRAVEL AND TOURISM
May 2023 - Today (3 years and 2 months)
Stuttgart, Germany
Analysis of system processes and requirements of
as-is/to-be states
Solution definition for problems and special requests
Internal and external central contact person for the
CRM system
Quality and test management
Monitoring of development processes and costs
Troubleshooting processes and finance
Process documentation and employee training
Zoho CRM
The AMG Experience by zet:motion GmbH
Customer Service Manager
TRAVEL AND TOURISM
January 2023 - Today (3 years and 7 months)
Stuttgart, Germany
Customer Service Center and Assistant Project Manager for the AMG Experience:
Participant management for events and driving experiences
Telephone customer communication and consultation
Processing of bookings and written inquiries
Maintenance of master data
Documentation within the specified deadlines
Implementation and testing of the CRM system including error handling
Invoice management including dunning