Freelancer profile translated to English.
Back to original languageAbout Besarta
I have several years of experience in customer service - especially in written support via email and chat. At Otto, I worked as a call agent and was responsible for, among other things, receiving complaints, taking orders, processing warranty requests and customer chats.
I also have experience in the pedagogical field, which further strengthens my communication skills and empathy in dealing with people. I am currently studying German, which allows me to continuously develop my language skills.
I work in a structured, solution-oriented manner and with a high degree of reliability - ideal for remote assignments in digital customer dialogue.
Albanian
Native or bilingual
German
Native or bilingual
Remote only
Primarily works remotely
Experience
- OTTOCall AgentRETAIL (LARGE RETAILERS)October 2023 - February 2025 (1 year and 4 months)Mitrovica, KosovoI worked at Otto as a call agent and was responsible for various tasks. These included receiving complaints, taking orders, processing requests for long-term guarantees for electrical appliances and - for a certain period of time - managing customer chats.
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Skill set
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