Freelancer profile translated to English.
Back to original languageAbout Bertrand
With many years of experience in the IT sector, I have worked in various environments - service, industrial, and telecommunications - to become a specialist in cross-functional project management. My career has allowed me to develop a global vision of IT challenges, combining methodological rigor with operational agility.
During a previous assignment, I acted as an Organization Team Leader. I managed 16 employees and successfully reduced the ticket backlog by 48% in just six months. This experience confirmed my ability to turn around critical situations by implementing structuring processes, precise KPIs, and expertise rituals.
My expertise is not limited to flow management; it also encompasses the management of large-scale structuring projects. In a previous assignment, I orchestrated the deployment of data lake solutions on a park of 20,000 terminals.
Certified Leading SAFe 6.0 and ITIL V4, I master the workings of scaled agility and the V-model to ensure service commitments are met.
Beyond the technical aspects, I place people at the heart of my approach. Transversal management, which I have exercised over perimeters of up to 300 technicians, as well as my passion for mentoring junior profiles, are essential levers for intergenerational success.
Joining my next assignment will be a new opportunity for me to put my leadership and synthesis skills to work for your organizational transformation projects.
Finally, I remain available to discuss in more detail the added value I can bring to our future collaboration.
English
Fluent
French
Native or bilingual
Can work on-site
Nantes (up to 50km)
Experience
- Projet personnelContribution to Local LifeSOCIAL NETWORKSDecember 2025 - March 2026 (3 months)Active contribution to the citizen initiative list of my town.Campaign website management.Social media administration.Contribution to various initiatives and commitments in the town.
- DEVOTEAMProject ManagerJune 2025 - November 2025 (5 months)ContextInnovative Tech - Nantes Agency. Contribution with Devoteam Foundation Research & Innovation teams for the integration of collaborative and business toolsAssignmentsContribution to the implementation of tools for supporting technical project managers in their missions Contribution to the integration of AI Act recommendations for DevoteamResultsThis assignment allowed me to be certified in AI through the Devoteam project manager curriculum. It allowed me to join research teams on structuring projects for the integration of AI in business processes with PhD students in the Devoteam Foundation. I also worked on preparing for PMP and Prince2 certificationsTechnical EnvironmentAICompany DescriptionDevoteam is a French digital services company (ESN) founded in 1995 by Guy Hubert Bourgeois and Stanislas de Bentzmann. It primarily provides IT consulting services focused on information technology services, including artificial intelligence (AI), managed services, cybersecurity, cloud, and digital transformation. The company operates independently of platforms, partnering with Amazon Web Services, Google Cloud, Microsoft, and ServiceNow. The group works with sectors of the private economy (industry and services) and the public sector.Company Website
- Crédit Agricole Group Infrastructure PlatformSenior Project Manager - Team LeaderTECHJanuary 2025 - June 2025 (5 months)Nantes, FranceContextDigital WorkPlace DIS DCSCagip is a structure offering its services to the Crédit Agricole Group's management, particularly in the Workplace environment and associated services (MCO, support, deployment, integration, etc.)Associated Objectives:Compliance of L2&L3 support queues, significant reduction of the backlog of tickets from 250 to 130 ticketsConsideration of the critical size of the Squad: implementation of an organizational & operational Team LeadResponsibilitiesOperational management of 16 employeesEmployees: 2 Team Leaders & 14 L2 & L3 supportsImplementation of structuring processesImplementation of rituals and centers of expertise, work on organization and CDS/CDC models, readjustment ofbusiness contexts and associated objectivesProposals for organizational evolution towards service governanceImplementation of KPIs and indicators to support decisions on consolidation or deviation trajectoriesDeliverablesKPIs, performance indicators, Compliance of the skills matrixTechnical EnvironmentWorkplace/Workstation Run for 15 client IT departments
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Education
- Devoteam AI Level 2 - Project Manager Devoteam GenAI Level 1Devoteam AI Level 2 - Project Manager Devoteam GenAI Level 1
- Network Administrator, ITIFC (Institut de Formation et Certification)1992Administrateur réseau, Informatique