About Berradia
French
Native or bilingual
English
Fluent
Experience
- Berr'InfoIndependent IT TechnicianDIGITAL AND ITJanuary 2024 - Today (2 years and 7 months)Lyon, FranceComputer troubleshooting and repair at home in Lyon and Saint-Priest. Interventions for individuals and businesses. 5/5 stars on Google.
- DCS easywareHelpdesk TechnicianDIGITAL AND ITApril 2018 - September 2022 (4 years and 5 months)Lyon, FranceLevel 1/2 helpdesk support in a shared service center. Remote incident management and on-site interventions for clients. Multi-client environment, strong stress and priority management.
- SantéVetExpert Support Service DeskBANKING AND INSURANCEOctober 2022 - Today (3 years and 10 months)Lyon, FranceCo-manager of IT support for 500 users in 3 countries (France, Spain, Italy). Level 1/2 incident management, Microsoft 365 and Entra ID administration, process automation via Power Automate, IT asset management, and user training. Management of ITSM tools via Jira Service Management.
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