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Berradia BillelBB

Berradia Billel

IT & Automation Consultant M365

€350/day
Lyon, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Berradia

IT technician for 8 years, I now co-manage the IT support for 500 users in 3 countries within a French scale-up. My daily tasks: solve quickly, automate intelligently, and train users.
I help you automate your business processes with Power Automate and Microsoft 365 to save you concrete time. Automatic notifications, ticket management, data synchronization, onboarding... if it's repetitive, we can automate it.
Based in Lyon, I work remotely or on-site within a 50km radius.
🛠️ Tools mastered: Power Automate, Microsoft 365, Entra ID, Jira Service Management, Salesforce, SharePoint
✅ Reactive, pragmatic, results-oriented.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Lyon (up to 50km)

Experience

  • Berr'Info
    Independent IT Technician
    DIGITAL AND IT
    January 2024 - Today (2 years and 7 months)
    Lyon, France
    Computer troubleshooting and repair at home in Lyon and Saint-Priest. Interventions for individuals and businesses. 5/5 stars on Google.
    Computer troubleshooting IT support hardware Maintenance and repair customer relations
  • DCS easyware
    Helpdesk Technician
    DIGITAL AND IT
    April 2018 - September 2022 (4 years and 5 months)
    Lyon, France
    Level 1/2 helpdesk support in a shared service center. Remote incident management and on-site interventions for clients. Multi-client environment, strong stress and priority management.
    Citrix Customer service IT support
  • SantéVet
    Expert Support Service Desk
    BANKING AND INSURANCE
    October 2022 - Today (3 years and 10 months)
    Lyon, France
    Co-manager of IT support for 500 users in 3 countries (France, Spain, Italy). Level 1/2 incident management, Microsoft 365 and Entra ID administration, process automation via Power Automate, IT asset management, and user training. Management of ITSM tools via Jira Service Management.
    O365 Power Automate Microsoft Entra ID Jira Service Management

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Skill set

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