Freelancer profile translated to English.

Description

Expert Salesforce, 12 x certified with over 10 years of experience in implementing Salesforce Sales, Service, and Experience Cloud. Capable of analyzing, designing, implementing, or optimizing complex business processes for various sectors such as Energy, Insurance, Construction, or the Public sector.

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

RiskCare.
Senior Business Analyst
BANKING AND INSURANCE
November 2021 - Today (4 years and 7 months)
Paris, France
Implementation of 4 Experience Cloud portals allowing various stakeholders of the insurer to track assessments and recommendations of insured sites.
Modeling and configuration of the underwriting assessment calculation process in the CRM to centralize this scoring for each site and optimize tracking over time.
Integration of the Quip collaboration tool to generate digital assessment reports, facilitating access via a URL for different stakeholders.
Recueil et formalisation des besoins Modélisation et optimisation des process Configuration Salesforce Salesforce Flow Support utilisateur
Comforth Easyfront
Salesforce Consultant
DIGITAL AND IT
January 2019 - November 2021 (2 years and 10 months)
Paris, France
Promoted from Senior Consultant to Manager in recognition of my performance and leadership.

2021 Senior Business Analyst Total Marketing France, Rueil-Malmaison
Implementation of an Experience Cloud portal allowing RGE service providers to submit applications for Energy Savings Certificates (CEE).
Implementation in the CRM of the CEE premium calculation process based on the type of work performed.
Integration of the S-DOCS AppExchange for generating CEE applications in PDF format according to CEE fiche templates.

2018 – 2021 Business Analyst Afdas, Paris
Implementation of 3 Experience Cloud portals for managing training offers and financing requests for Afdas service providers and members, respectively.
Implementation of the financing calculation and billing process for approved financing requests.
Integration of the S-DOCS AppExchange for generating professional training agreements in PDF format.
Integration of YouSign with Salesforce to enable stakeholders to electronically sign their agreements.
Modeling, following workshops with the IT department, of the integration flow of documents generated in the CRM to Afdas's document management system.
Recueil et formalisation des besoins Recette technique Animation d'ateliers Salesforce Service Cloud Configuration Salesforce
Loxam
Salesforce Referent
CIVIL ENGINEERING
January 2014 - November 2018 (4 years and 10 months)
Paris, France
Promoted from Administrator to Salesforce Referent in recognition of my CRM expertise.
Implementation of the commercial action plan allowing sales representatives to accurately track their annual visit objectives.
Integration of the Geopointe AppExchange, enabling territory assignment from a map to sales representatives and planning optimal visit routes.
Implementation of a CTI solution for the customer support team, allowing agents to access relevant data when receiving customer calls.
Deployment of the CRM in several European subsidiaries of the group and change management for newly trained users.
Translation of the CRM into various local languages to improve adoption.
Implementation of a dashboard for the Group's management to aid in strategic decision-making for the Group's subsidiaries.
Migration and change management of the CRM from the Classic interface to the Lightning interface.
CRM administration and defect resolution for 2500 users in 11 countries.
Salesforce Administration Configuration Salesforce Gestion de projet Modélisation et optimisation des process Conduite du changement