About Bernd
- Windows System Administration
- 2nd and 3rd Level Support
- Remote Support
- IT Operations & User Support
- Rollout and Migration Support
- Network and Infrastructure Support
- User Support in the Enterprise Environment
German
Native or bilingual
English
Conversational
French
Basic
Experience
- REHAUSupport EngineerApril 2025 - May 2025 (1 month)Rehau (Raum Hof), GermanySupport for the introduction of Outlook Web Access (OWA) in an enterprise environmentTasks:• On-site support for initial OWA login• Support with user profiles and configurations• User support and error analysis• Ensuring productive mail access
- LVM VersicherungSupport Engineer Technical Back OfficeBANKING AND INSURANCENovember 2023 - May 2024 (6 months)Münster, Germany2nd and 3rd level support in a technical enterprise environmentTasks:• Support for Windows workstations• Support with hardware, software, and network problems• Administration of Microsoft Teams telephony• Maintenance of knowledge bases• Collaboration with agencies and departments• Ticket processing and operational support
- LVM VersicherungRollout Office Manager / Rollout Support EngineerSeptember 2022 - October 2023 (1 year and 1 month)Münster, GermanyParticipation in a nationwide hardware and software rollout for approx. 2,500 insurance agenciesTasks:• Support and coordination of rollout teams• Quality assurance of installations• Error analysis and troubleshooting• Optimization of rollout processes• Training of new employees• Support for team leadership
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Education
- Bank ClerkBankkaufmann
- Business Informatics / Organizational Programmer (CDI)Wirtschaftsinformatiker / Organisationsprogrammierer (CDI)