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Bernd KuttruffBK

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Freelancer profile translated to English.
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About Bernd

Senior IT Specialist with many years of experience in Windows infrastructure, IT support, system administration, and IT operations.

Active since the 1990s in various enterprise environments and medium-sized structures – both as a freelancer and in project-based permanent positions.

Focus areas:
  • Windows System Administration
  • 2nd and 3rd Level Support
  • Remote Support
  • IT Operations & User Support
  • Rollout and Migration Support
  • Network and Infrastructure Support
  • User Support in the Enterprise Environment
I work in a structured, reliable, and solution-oriented manner and bring many years of experience in the stable operation of IT environments. Professional interaction with users, departments, and project teams has been part of my daily work for many years.

I place particular value on pragmatic solutions, calm communication, and independent work.

I am primarily looking for remote projects or long-term remote support in the areas of IT support, operations, infrastructure, or technical support.
  • German

    Native or bilingual

  • English

    Conversational

  • French

    Basic

Can work on-site
Bayreuth (up to 20km), Hof (up to 30km), Nürnberg (up to 30km), Bamberg (up to 10km)

Experience

  • REHAU
    Support Engineer
    April 2025 - May 2025 (1 month)
    Rehau (Raum Hof), Germany
    Support for the introduction of Outlook Web Access (OWA) in an enterprise environment

    Tasks:
    • On-site support for initial OWA login
    • Support with user profiles and configurations
    • User support and error analysis
    • Ensuring productive mail access
  • LVM Versicherung
    Support Engineer Technical Back Office
    BANKING AND INSURANCE
    November 2023 - May 2024 (6 months)
    Münster, Germany
    2nd and 3rd level support in a technical enterprise environment

    Tasks:
    • Support for Windows workstations
    • Support with hardware, software, and network problems
    • Administration of Microsoft Teams telephony
    • Maintenance of knowledge bases
    • Collaboration with agencies and departments
    • Ticket processing and operational support
    Windows System Administration Support Engineer IT Infrastructure Rollout Management
  • LVM Versicherung
    Rollout Office Manager / Rollout Support Engineer
    September 2022 - October 2023 (1 year and 1 month)
    Münster, Germany
    Participation in a nationwide hardware and software rollout for approx. 2,500 insurance agencies

    Tasks:
    • Support and coordination of rollout teams
    • Quality assurance of installations
    • Error analysis and troubleshooting
    • Optimization of rollout processes
    • Training of new employees
    • Support for team leadership

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Education

  • Bank Clerk
    Bankkaufmann
  • Business Informatics / Organizational Programmer (CDI)
    Wirtschaftsinformatiker / Organisationsprogrammierer (CDI)

Skill set

Categories