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Bernadette GröflinBG

Bernadette Gröflin

Assistant

€130/day
Palma de Mallorca, ES
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Bernadette

Hello! I am Bernadette, your reliable virtual assistant with a focus on office management, accounting preparation, and marketing support.

I help companies, coaches, and e-commerce brands structure their daily operations, implement projects efficiently, and professionally design their online presence.

My focus areas:

- Office Management & Backoffice:
Structured organization, email and appointment management, document management

- Preparatory Accounting:
Invoice creation, document recording, coordination & communication with the tax office, receivables management

- Virtual Assistance:
Administrative support, customer communication, research & process optimization

- Project Management:
Planning, coordination, and tracking of projects with tools like Trello, Notion, or Asana

- Content & Marketing:
Creation of social media posts, banners, and graphics with Canva, support with content planning and online marketing activities

What sets me apart:
Reliability, efficiency, and a good eye for detail.
I work independently, in a structured manner, and with a high standard of quality.
Thanks to my multilingual skills (German, English, Spanish, Italian), I can also be deployed flexibly internationally.

If you are looking for dedicated, forward-thinking, and creative support that truly relieves your business - I look forward to getting to know you!
  • German

    Native or bilingual

  • French

    Basic

  • Spanish

    Fluent

  • Italian

    Fluent

  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Artemis Franchise GmbH
    Accounting
    September 2024 - Today (1 year and 11 months)
    Backoffice
    Controlling of sales planning
    Reminders/Receivables management
    Accounting
    Sorting & filing of incoming/outgoing invoices
    Processing customer inquiries regarding billing
    Employee commission calculations
  • American Express
    CCP
    November 2022 - May 2024 (1 year and 6 months)
    Training of new employees
    Recording and transmission of incoming and outgoing application volume
    Review of specific work processes of colleagues
    Collaboration with private and VIP customers
    Training of colleagues for specific work processes
  • Rosenkranz Scherer
    DEPUTY STORE MANAGER
    July 2018 - June 2021 (2 years and 11 months)
    Sales & consultation of medical products
    Customer service via phone/email
    Backoffice & warehouse orders
    Conducting monthly employee reviews
    Quality management

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Education

  • TRAINING AS A SEAMSTRESS
    Antonia-Werr-Zentrum
    2016
    AUSBILDUNG ALS SCHNEIDERIN
  • TRAINING AS A FOREIGN LANGUAGE CORRESPONDENT
    Euro Akademie Bamberg
    2018
    AUSBILDUNG ALS FREMDSPRACHENKORRESPONDENTIN

Skill set

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