Freelancer profile translated to English.

Description

Technology is the key to modern business success, and I am passionate about helping companies reach their full potential. With a solid background in IT software, IT projects, CRM, and project management, I specialize in implementing and optimizing IT systems that drive efficiency, scalability, and digital transformation. My goal is to bridge the gap between business requirements and technology to ensure seamless integration and sustainable growth.

Through my professional experience and master's studies, I have developed a strategic and hands-on approach to IT consulting, process digitalization, and marketing automation. In today's rapidly evolving digital world, continuous learning, adaptability, and innovation are crucial to staying competitive. Therefore, I am always keen to explore new technologies, exchange ideas, and collaborate on solutions that create real business value.

Languages

German
Native or bilingual
English
Fluent
Turkish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Globales Unternehmen aus der Tabakindustrie, Genf
Project Manager
RETAIL (LARGE RETAILERS)
January 2025 - Today (1 year and 5 months)
Project Management – Implementation of Qualtrics XM
• Led the end-to-end implementation of Qualtrics XM for a global tobacco and consumer goods company
• Aligned business requirements with IT implementation to ensure measurable results
• Responsible for the entire project lifecycle: planning, scoping, integration, testing, and go-live
• Coordinated internal and external teams in an agile setup
• Delivered custom surveys, dashboards, and automation solutions
Accenture Song
Management Consultant
November 2024 - Today (1 year and 7 months)
Bonn, NW, Germany
As a Management Consultant at Accenture Song, I lead digital transformation initiatives in CRM and Experience Management, focusing on aligning business goals with IT capabilities.

CRM Strategy and Implementation
• Developed CRM strategies based on system analyses and customer insights
• Assisted with vendor selection through market analysis, tender processes, and negotiations
• Fostered user adoption and long-term value creation through post-go-live monitoring and continuous optimization
• Utilized analytics, KPIs, and data-driven methods to optimize customer loyalty and operational processes

Technology Consulting & Enablement in Customer Experience
• Acted as a liaison between business and IT, translating strategic objectives into actionable technical solutions
• Advised on AI, automation, and predictive analytics to enhance personalization and efficiency
• Built trusted relationships with stakeholders, including C-level executives
• Experienced with Microsoft Dynamics 365 CRM, including platform alignment, configuration, and integration planning
Hersteller für moderne und effiziente Klima- und Lüftungsanlagen, Wärmepumpen & Kaltwassersätze
Implementation D365 Customer Insights - Journeys
RAW MATERIALS INDUSTRY
February 2024 - November 2024 (9 months)
Administration, lead consulting for technical implementation, requirements gathering, solution design, data model adjustments, stakeholder management

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Master of Science
FOM University of Applied Sciences for Economics & Management
2024
Studiengang: Business Consulting & Digital Management (M. Sc.) Thema der Master-Thesis: "Requirements Engineering mit Hilfe durch künstliche Intelligenzen - am Beispiel der Einführung von Microsoft Dynamics 365" Module im Studiengang: - Digitalisierung von Geschäftsprozessen - Organisationale Transformation - Entscheidungsorientiertes Management - Design Thinking & Business Model Innovation - Business Consulting - Grundlagen & Methoden - Wissenschaftliche Methodik - Führung & Nachhaltigkeit
Bachelor of Arts
FOM University of Applied Sciences for Economics & Management
2021
Studiengang: Business Administration (B. A.) Thema der Bachelor-Thesis: "Kryptowährungen und mögliche Auswirkungen auf den deutschen Finanzmarkt - eine kritische Analyse" Module im Studiengang: - Turnaround Management - Strategisches Management - Projektmanagement & IT-Grundlagen - Operatives Controlling - Marketingmanagement - Finanzmanagement