Freelancer profile translated to English.
Back to original languageAbout Berivan
Hi Berivan 🪻
Customer Care Manager | Customer experience & loyalty
I help companies transform their customer service into a real growth lever 🚀
Specializing in customer care, I work to structure, optimize, and humanize the customer experience at every touchpoint. My goal: to create lasting relationships, improve satisfaction, and boost loyalty.
What I can do for you:
• Implementation and optimization of customer service
• Management of customer requests (email, chat, social media)
• Creation of processes and tools to increase efficiency
• Improvement of the customer experience (journey, feedback, satisfaction)
• Training of customer care teams
Rigorous, empathetic, and results-oriented, I adapt to your needs to offer a smooth, human, and memorable experience to your customers.
👉 Want to improve your customer relations? Let's discuss it!
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Campus customer careCustomer Care Manager TrainingJanuary 2026 - March 2026 (2 months)Intensive 3-month training in Customer Care Management.During this program, I acquired a complete mastery of managing a modern customer service department: structuring after-sales service processes, multi-channel management (email, chat, social media), handling complaints, and optimizing the customer experience.I was also trained in customer service auditing, analysis and structuring of user feedback, as well as implementing performance indicators.This training allowed me to develop a strategic vision of Customer Care as a lever for loyalty and growth.
- Dossier FacileValidation OperatorPUBLIC SECTORJuly 2025 - November 2025 (4 months)Gonesse, France✔️ Standards Coordination: Contribution to the evolution of validation standards, ensuring a thorough understanding of user needs.✔️ Continuous Improvement: Proactive in optimizing validation procedures to increase user efficiency and satisfaction.✔️ Volume Management: Daily validation of several hundred files, demonstrating efficiency in high-workload environments.
- HumanisPERSONAL INSURANCE MANAGERSeptember 2016 - March 2017 (6 months)- Entry of sick leave declarations- File settlement- Call reception- Email processing- Request for documents
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Education
- BTSMUC2012BTS
- BaccalauréatSTG2009baccalauréat
Skill set
Categories
- Other