BNFreelancer profile translated to English.
Back to original languageAbout Bérénice
With versatile experience in public, private, and associative organizations, I am an independent assistant specializing in administrative management, educational coordination, and training support.
I assist schools, training organizations, and companies in project setup, funding management (CPF, OPCO, Transition Pro), and learner follow-up.
Organized, responsive, and attentive, I provide comprehensive administrative support, either in collaboration or independently, to ensure smooth and compliant training programs.
I offer solid expertise in professional and initial training, along with support for various audiences.
My strength and commitment: a human-centered, rigorous, and results-oriented approach.
French
Native or bilingual
Lingala
Native or bilingual
Remote only
Primarily works remotely
Experience
- Conseil National de l'Ordre des InfirmiersAdministrative OfficerMEDICALMay 2017 - December 2017 (7 months)Paris, France- Complete management of registrations with the Order: reception, verification, and validation of nurse membership applications.- Compilation, monitoring, and updating of healthcare professional administrative files.- Data entry and updates in the information system (registrations, de-registrations, status changes, etc.).- Processing of registration requests for practices and liberal businesses (creation, modification, de-registration).- Management of professional dues: reminders, payment tracking, issuance of receipts.- Reception and information (phone, email, in-person) for healthcare professionals and institutional partners.- Filing, archiving, and document management (digital and paper).- Participation in ensuring administrative and regulatory compliance of files.- Contribution to the improvement of internal procedures (streamlining file processing, follow-up on reminders, priority management).
- Société Atout TerrainTelephone InterviewerCONSULTING AND AUDITSNovember 2014 - August 2015 (9 months)93400 Saint-Ouen-sur-Seine, France- Conducting telephone surveys with individuals and professionals for satisfaction and service quality studies.- Conducting telephone interviews according to a precise interview guide, adapting tone and pace to each respondent.- Collection, entry, and reliability of responses in tracking tools.- Active listening and reformulation to ensure clarity and relevance of collected information.- Handling a large volume of calls within deadlines and set objectives.- Ensuring a professional and supportive company image to respondents.- Participation in quality control of collected data.- Close collaboration with supervisors and production teams to optimize response rates and interview quality.
- Cabinet d'avocats Maitre SENDALegal Secretary (Internship)LEGALNovember 2011 - February 2012 (3 months)Saint-Denis, FrancePhysical and telephone reception of clients, providing information and guidance based on their request.Administrative and legal management of client files: opening, monitoring, filing, and archiving.Drafting and formatting legal documents (requests, minutes, reports, correspondence, summons, decisions, etc.).Preparation and follow-up of hearings: compiling files for judgments, organizing schedules, attending court hearings.Entry and updating of client files in the cabinet's management software.Transmission and follow-up of administrative documents with courts, lawyers, and bailiffs.Management of the firm's calendar: scheduling appointments, meetings, and procedural deadlines.Direct assistance to legal professionals and lawyers in their duties (file preparation, proofreading, filing, coordination).
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Education
- Obtained Bac Pro in Secretarial/AccountingLycée Louise Michel2012Obtention Bac Pro Secrétariat/Comptabilité
- Bachelor's Degree inUniversité Paris 82014Licence en