Berdien Schepers

Within KBC's Kate team, I gave voice, tone, and structure to Kate's conversations in Figma. I also worked on the evolution of Kate into an LLM-based assistant using knowledge bases and prompting, and was involved in the conceptual development of the Kate Wallet.

I have had the privilege of working as a voiceover artist, presenter, and scriptwriter for a diverse array of companies, including Lapperre, Heks'nKaas, Disney, Mijn Burgerprofiel, Itsme, Kellogg's, Croky, Action, Tena, Eurogarant, Sack Zelfbouw, KBC, Plopsaland De Panne, and many more. I have often combined scriptwriting and presenting to enhance project outcomes.

I played a pivotal role in advancing the Proximus Digital Assistant, which included both chatbot and voicebot technologies. My responsibilities encompassed design, scriptwriting, copywriting, and NLP engineering, with a focus on enhancing user interactions through prompt engineering and sophisticated large language models. I undertook key responsibilities typically associated with a Product Owner and Scrum Master, managing product development cycles of the voicebot and leading the NLP team using agile Scrum methodologies to align our projects with strategic business goals and optimize user engagement.