About Berangere
Customer Care / Support specialist with a strong technical background and several years of experience as a Business Analyst and Product Owner. I support clients throughout their entire journey, from onboarding and tool adoption to the resolution of complex issues, always with a clear, structured, and customer-focused approach.
Used to acting as a bridge between customers and internal teams (Product, Tech, Sales, Design), I quickly analyze situations, prioritize requests, and turn customer feedback into concrete improvement actions. My work is driven by customer satisfaction, operational efficiency, and measurable impact.
Comfortable in fast-growing, remote and cross-functional environments, I can handle day-to-day customer support while also contributing to process improvement, documentation, reporting, and support optimization.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Nice (up to 50km)
Experience
- Gouvernement MonacoSoftware DeveloperEDUCATION AND E-LEARNINGFebruary 2021 - June 2021 (4 months)Monaco
- J-DATAIngénieur Affilié - Dévelopeur .NetDecember 2018 - Today (7 years and 6 months)Paris, Ile-de-France, France
- key4eventsDevelopment Engineer .NetJuly 2020 - February 2021 (7 months)Nice, Provence-Alpes-Côte d'Azur, France
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Education
- Electrical ingeneering ingeneerInstitut supérieur d'électronique et du numérique2017Found in 1956, the group ISEN is a private group teaching under the auspices of the French state. Well established among the leading graduate ingeener schools, thanks to its international dimension and high-quality programmes. It has strategic partnerships with laboratories like: -laboratory of stanford -laboratory of the M I T -The Bells Labs -Laboratory of the naval school of Monterrey and the CNRS and also is partnering with society like: -Orange -Thales -Microsoft -ST Microelectronics -Philips Mains courses: -Modulation -Automatic -Programming languages: C, Java, Javascript, PHP, VHDL -Quantum mechanics -Marketing -Business management
- Cycle prépaatoirePrepavogt2014Prépavogt is recognized as a high-level school offering quality training . It allows students to develop their skills through teachers reputable universities. It has also developed new partnerships with foreign schools to offer students a wide choice of channels to each one to find the orientation that matches him best. Prépavogt has also received in 2010 and 2012 , the price of the best private university in Cameroon (FAE AWARDS ) . It has many partnerships with societies like: -SGC -Schlumberger -Nestlé -Brussels airlines Main courses: -Analysis -Algebra -Fluid mechanics -Electromagnetism