Bérangère Roussel

 Implementation of the Courir website in Italy in a cross-functional and omnichannel way, Customer experience

 Management and coordination of all the company's business lines: Marketing, CRM, Sales, Supply, Legal, Purchasing, e-com, UX, Customer Service, CRM, IT (dev, tech PM…)

 Framing, writing US, design, acceptance, implementation, user training

 Optimization of internal business tools (CRM, OMS…)

 Load plan, budget, planning

 Management and Coordination of internal IT projects (with the deployment of tools) and e-commerce

 Framing, needs analysis, specs, design, UX, acceptance, implementation, user training

 Choice of solutions and service providers, Planning and monitoring of devs; Management of implementations

 Feasibility, project priority; coordination of developers and service providers (publisher)

 Change management, tool training

Technical environment: Insitu, publisher, Smart (ERP), Azure Devops, Salesforce

 Redesign of the Lenôtre.com website: Framing, design, UX, acceptance, implementation, user training, change, Customer experience

 Digitization of new services, new tools in stores (order taking…)

 Participation in functional workshops, KPIs, needs analysis and estimates

 Planning and monitoring of devs; Management of implementations

 Optimization of the order/delivery process