About Bérangère
- 🤖 24/7 Customer Support: conversational agents to drastically reduce level 1 tickets.
- 📚 Intelligent RAG Assistants: query your knowledge bases and get instant sourced answers (no more manual searches).
- ⚙️ Business Workflows (LangGraph): complex automation (lead qualification, HR onboarding, email sorting).
- Tested: automated testing protocols to prevent regressions.
- Documented: clear documentation for easy adoption.
- Maintainable: clean and standardized architecture.
- Audit: analysis of your data and ROI estimation.
- MVP (2-4 weeks): concept validation in real conditions.
- Industrialization: full development, automated tests, deployment.
French
Native or bilingual
English
Fluent
Experience
- Bérangère Gallais EIAgent EngineerOctober 2025 - Today (8 months)🇫🇷I design and developconversational AI agentsfor companies that want to automate their customer support, optimize their internal processes, or make their documentation accessible in natural language.**Typical projects**:
- Automated FAQ assistant that answers recurring questions 24/7
- Integrated customer support agent (Slack, website, CRM)
- RAG documentation assistant that queries thousands of pages in seconds
- Multilingual agent for international teams
- Multi-agent platform orchestrating several specialized assistants
**Concrete deliverables**:✓ Commented and structured source code✓ Automated tests✓ Technical and user documentation✓ Deployment and training if needed→ berangeregallais.com🇬🇧 🇺🇸I design and build AI conversational agents for companies looking to automate customer support, optimize internal processes, or make their documentation accessible through natural language.Typical projects:- Automated FAQ assistant answering recurring questions 24/7
- Integrated customer support agent (Slack, website, CRM)
- RAG documentation assistant querying thousands of pages in a few seconds
- Multilingual agent for international teams
- Multi-agent platform orchestrating specialized assistants
Concrete deliverables:✓ Commented and structured source code✓ Automated tests✓ Technical and user documentation✓ Deployment and training if needed→ berangeregallais.com - Bérangère GallaisTechnical Writer & Ghostwriter Tech | AI/API Documentation | Doc EngineeringSOFTWARE PUBLISHINGAugust 2025 - October 2025 (2 months)Paris, FranceI assist tech and AI companies in creating and optimizing their technical documentation. My role: transform documentation into a strategic asset.My services:📘 API & Product Documentation (developer guides, onboarding, OpenAPI specifications).🛠️ Non-API Technical Documentation (tutorials, internal docs, user guides).✍️ Tech Ghostwriting (blog posts, practical guides, case studies, or white papers).⚙️ Doc Engineering: Docs-as-Code and Docs-as-Tests approaches, CI/CD, automation, and quality control.My added value:Clear and credible documentation allows you to:🚀 Accelerate product adoption,🤝 Improve developer & user experience,✅ Strengthen your image of seriousness and compliance,💡 Free up product/tech teams to focus on innovation.
- AssessFirstQA Automation EngineerSOFTWARE PUBLISHINGApril 2022 - July 2025 (3 years and 3 months)Paris, France
- Creation, maintenance, and analysis of results for E2E automated tests (Cypress - Gherkin) and API tests;
- Creation and maintenance of the pipeline for E2E automated tests;
- Technical API documentation, guidelines, Gitlab repo readme;
- Creation and maintenance of tests on Reflect.run, a no-code tool by SmartBear;
- Fully remote position
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Education
- POEC Java JEE Developer, Computer Programming, Specific ApplicationsM2i Formation2019POEC Développeur Java JEE, Programmation informatique, applications spécifiques
- Junior Web Developer Training, SEO and UX, Computer Programming, Specific ApplicationsOpenClassrooms2019Formation Développeur web junior, SEO et UX, Programmation informatique, applications spécifiques
Certifications
- Quickstart: LangChain Essentials - PythonLangChain Academy2025
- Quickstart: LangGraph Essentials - PythonLangChain Academy2025