Freelancer profile translated to English.

Description

Hello,

With a good understanding of the industry, telecommunications, and insurance sectors, I demonstrate great autonomy in grasping and learning new subjects.

Leveraging strong skills and a good command of the various aspects of project management, my varied experience is an essential asset for delivering the expected results, both in substance and form (deliverables, change management, workshop facilitation, client relations, team relations).

Easily integrating, adaptable, motivated, and with excellent interpersonal skills, I know how to propose adapted solutions, step by step.

Sincerely

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

INA (OBS)
Service Delivery Manager
FILM AND AV
March 2023 - Today (3 years and 3 months)
Paris, France
Responsibilities Service Delivery Management – People Management
• Overall service management: ensure service execution mastery in accordance with the CCTP

• Guarantee of Operational Readiness (changes, incidents/crises, problems, capacity)
• Guarantee of SLA/OLA compliance
• Guarantee of client relationship - Client relationship management (CoTech, CAB, Steering Committee, Incident Committee, Meeting Committee)

• Management, Leadership, Facilitation, Coordination, Recruitment, Staffing of the dedicated team: (15 L2 L3 engineers: system, network, supervision, storage, backup, DB, security)

• Action plan and reporting (Interactive dashboards of real-time results)
LUMINESS (ancien JOUVE)
Service Delivery Manager
April 2022 - March 2023 (11 months)
Mayenne, France
Responsibilities Service Delivery Management: (Health sector infrastructure): 20 clients:
UNEO, MGEN, Harmonie mutuelle, Sesame Vitale, EOVI, Viamedis, CHU Caen, CHU Guadeloupe

• Guarantee of Operational Readiness (changes, incidents/crises, problems, capacity)
• Guarantee of SLA/OLA compliance
• Functional management of operational teams (engineers, technicians, DBAs, etc.)

• Guarantee of client relationship
• Operational and contractual relationship management with the client (TechCom, Project Committee, Steering Committee)
SACEM
Service Delivery Manager
July 2020 - April 2022 (1 year and 9 months)
L'Hérillier – Paris – BNP, Douai, France
Responsibilities Service Manager for Documentation, Distribution & Online domains
Guarantee: Compliance with contractual commitments, Service Quality, and Client Satisfaction
• Supplier management (Steering Committees)
• Service level management and mobilization of IT stakeholders in case of SLA non-compliance
• Management of internal SACEM and external (IBM) Service contracts
• Close relationship with internal clients (business departments): QoS committees and Client Satisfaction measurement
• Problem management and monitoring of reliability plans

Change Management
• Securing deployments in an AGILE context: risk analysis, rollback procedure, facilitation/validation of CAB
• Communication: impacts on service interruption, recovery time, monitoring system
• Improvement of production processes