Freelancer profile translated to English.

Description

Do you want to boost your business development and increase your qualified appointments? I support companies in making telephone appointments, in B2B, with a personalized and results-oriented approach. I offer rigorous file monitoring, end-to-end customer support, and smooth administrative management. I distinguish myself by my ability to transform prospects into concrete opportunities. I am involved in prospecting, call qualification, and sales campaign management missions. Together, let's turn your prospects into customers and optimize your commercial growth.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Toulouse (up to 50km)

Benoit Puberl
Benoit Puberl
CONSULTING AND AUDITS
January 2025 - Today (1 year and 7 months)
Toulouse, France
Specializing in commercial development and B2B appointment setting, I help companies wishing to grow their business through effective and high-quality telephone prospecting. With solid experience in customer relations centers, I rely on a team of two freelance collaborators to carry out prospecting campaigns, file qualification, appointment setting, and commercial development. I primarily work with the insurance, banking, real estate, and services sectors, with an approach focused on results, quality of exchanges, and customer satisfaction.
Lead Follow-up Performance Analysis and Reporting
GEMA
Business Developer
EDUCATION AND E-LEARNING
January 2023 - January 2025 (2 years)
Paris, France
As a Business Developer in a business school, I was responsible for telephone prospecting and setting qualified appointments, conducting interviews via video conference. I supported candidates and managed their administrative files until completion. This experience allowed me to develop strong expertise in customer relations, organization, and project management.
Telephone Prospecting Qualified Appointment Setting Conducting Video Conference Interviews Client Administrative File Tracking and Management Organization and Coordination of Recruitment Campaigns
EVO +
Call Center Manager
January 2017 - January 2023 (6 years)
Toulouse, France
Head of a B2B and B2C customer relations center, responsible for managing 30 employees and 3 supervisors. Oversaw more than 20 weekly sales campaigns, performance development, team training, procedure implementation, quality control, sales coaching, and performance indicator (KPI) monitoring.
B2B B2C Customer Relations Center Management KPI Management Quality Control Sales Training and Coaching Performance Development