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Description

Senior Business Analyst with advanced expertise in Dynamics 365 (CRM, Project Operations) and data environments.

I combine business analysis, architecture, and solution design to build robust, scalable, and high-performing systems.

I primarily focus on short, high-value missions to:

solve complex problems
define or improve CRM and data architectures
optimize existing systems

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🔹 Areas of Expertise

Dynamics 365 CRM (Sales / Customer Service)
Dynamics 365 Project Operations
Solution & Data Architecture
Data & Reporting (SQL, Power BI, Microsoft Fabric)

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🔹 What I do concretely

Design CRM and data architectures
Design robust and scalable Dataverse models
Debug and optimize SQL
Solve complex problems (CRM / data / reporting)
Create or fix Power BI dashboards

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🔹 How I work

I primarily focus on targeted, high-value needs:

solving complex or blocking issues
scoping and designing CRM & data solutions
rapid optimization of existing systems
analysis and improvement of data models

Interventions are typically short (from a few hours to a few days), with a focus on concrete and quickly actionable results.

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🔹 Skills

Dynamics 365 CRM
Dynamics 365 Project Operations
Dataverse
Solution Architecture
Data Architecture
SQL
Power BI
Microsoft Fabric
Microsoft Power Platform
Data Analysis
Business Analysis

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Freelance
Senior Business Analyst - Dynamics 365 & Data
March 2021 - Today (5 years and 5 months)
Aix-en-Provence, France
Main activities & responsibilities

Designed and optimized CRM solutions (Dynamics 365) with a strong focus on usability, scalability, and data quality
Led requirements engineering and functional design across both project and continuous improvement initiatives
Translated complex operational needs into clear, structured specifications and end-to-end solution designs
Contributed to solution architecture and data model design (Dataverse)
Designed and enhanced data and reporting solutions around Dynamics 365 to support business insights and decision-making (SQL, Power BI, Microsoft Fabric)
Structured and managed delivery backlogs to ensure efficient, value-driven execution
Planned and executed system integration testing (SIT) to guarantee solution quality
Collaborated closely with product owners, developers, and stakeholders in complex environments
Microsoft Dynamics CRM Microsoft Power BI Microsoft Power Platform Dataverse Microsoft Fabric
SECO Group
IT Delivery Lead – Dynamics 365 & Data Solutions
July 2018 - March 2025 (6 years and 8 months)
Brussels, Belgium
Main activities & responsibilities

Led IT service delivery and cross-functional teams, ensuring high-quality, value-driven solutions across complex environments
Managed end-to-end delivery of projects, aligning scope, timelines, resources, and business objectives
Translated business needs into structured requirements, solution designs, and actionable delivery plans
Contributed to solution architecture and design across CRM, ERP, and Microsoft ecosystems
Implemented and optimized Dynamics 365 solutions (Sales, Project Operations) and supported ERP stabilization (Dynamics NAV)
Designed and improved business processes leveraging Microsoft 365, Power Platform (Power Automate, Power BI), and collaborative tools
Delivered data-driven solutions and reporting capabilities to support operational efficiency and decision-making
Led User Acceptance Testing (UAT) and coordinated solution rollouts across the organization
Implemented tools and frameworks to structure delivery (Digital PMO, Jira Service Management for Service Desk and asset management)
Facilitated stakeholder alignment and decision-making in complex, multi-team environments
Dynamics 365 Microsoft Power BI Solution Architecture Data Analysis
SWIFT
Senior Business Analyst - Requirements & Solution Design
March 2017 - July 2018 (1 year and 4 months)
Brussels, Belgium
Main activities & responsibilities

Led end-to-end requirements engineering activities (elicitation, modelling, validation, and management) on large-scale projects
Translated business needs into structured specifications and solution designs
Produced high-quality documentation, including Customer Requirements Specifications, Functional Specifications, and business process models
Contributed to functional design and ensured alignment with overall solution architecture
Supported data consistency and reporting needs through structured analysis and process design
Prepared, planned, and conducted User Acceptance Testing (UAT) to ensure solution quality and business alignment
Delivered presentations on system enhancements and facilitated stakeholder validation
Designed and delivered user training sessions for front-end and back-office solutions
Requirements Engineering Business Analysis Functional Analysis