Benoît Durupt

Management of 6 people (Retail, coaching, electrification, and training)

• Retail/Distribution:

• Responsible for distribution contracts (implementation of a new contract/negotiations, special cases Monaco/Andorra/DOM, digitalization)

• Retail management of distributor remuneration (€30M/year budget): animation and annual creation/renewal of numerous quantitative and qualitative KPI criteria aligned with the brand strategy (wholesale, retail, prospect/customer satisfaction, Marketing/Communication plan, CRM, training, digital standards, etc.)

• Deployment of new brand standards (luxury customer experience)

• Change Management/Coaching/Training:

• Management of the non-Technical training department (e-learning implementation): 500 people and €500K/year budget

• Change management: brand electrification (new ecosystem), management of Porsche Business Excellence coaching (new luxury-oriented standards) led by external coaches

• Creation/deployment of a tailor-made Luxury Brand Retail Management training program "Dealer Academy" (ESSEC/ Saint-Gallen – three cohorts of 12 directors/investors)

• Sustainability/CSR

• "Sustainability" Project Manager: internal deployment of the 2030 Strategy

• Launch of the CSR approach (diagnostics and action plans)

• Creation and deployment of the strategic change management program "Porsche Business Excellence" within the Porsche France network and headquarters

• Coaching to professionalize all departments (processes)

• Training and operational management of the team (four full-time coaches)

• 360-degree scope (management, sales, after-sales, marketing, finance, human resources): prospect/customer satisfaction/experience, luxury positioning, CRM, training programs, KPI monitoring/validation, etc.

• Application of the brand's commercial and Marketing policy, sales force animation, guarantor of brand standards, head of field representatives

• Responsible for quantitative objectives (deliveries, production) and qualitative objectives (customer satisfaction, CRM): first in 8 out of 10 national quarterly challenges