About Benoît
French
Native or bilingual
English
Fluent
Italian
Conversational
Experience
- AGORAVITASYSTEMS & NETWORKS TECHNICIANApril 2024 - June 2024 (3 months)Moved to level 2, in a team receiving tickets from a large number of different clients. I deepened my understanding of workstation-related issues, and also learned to handle server problems, understand a client's infrastructure, and connect to various equipment: Active Directory, Exchange, NAS, 365 Tenant, Firewall, etc.
- SPIE ICSLEVEL 1 HELPDESK TECHNICIANJuly 2023 - April 2024 (9 months)Six-month apprenticeship to prepare for the RNCP Level 4 IT Support Technician qualification, followed by three months of temporary work. I learned everything done in an IT service center: taking calls and processing emails, managing ticketing tools, client relations, following procedures, and troubleshooting computer workstation problems.
- Benoît CastangRemote French as a Foreign Language TeacherEDUCATION AND E-LEARNINGJune 2021 - July 2023 (2 years and 1 month)Toulouse, FranceLanguage courses, generally French for foreigners, sometimes for French speakers directly to improve their spelling or their writing quality and effectiveness.Occasionally, I also taught some English, Italian, office automation, and WordPress courses.
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Education
- Classical Literature Bachelor's DegreeUniversity Toulouse Jean-Jaurès2018Latin, grec ancien, linguistique.