About Benoît
English
Fluent
Spanish
Fluent
French
Native or bilingual
Experience
- SNCF MobilitésService ManagerTRANSPORTATIONJune 2022 - July 2025 (3 years and 1 month)Nantes, FranceService Manager at SNCF, responsible for the operational monitoring of a Software Development Service Center (CDS) operated by Sopra Steria.- guarantor of compliance with contractual commitments between parties- management of financial reporting and monitoring of performance indicators- monitoring and control of SLA (Service Level Agreements) compliance- Facilitation of cross-functional process optimization projects
- Dassault AviationDelivery ManagerAVIATION AND AEROSPACEFebruary 2022 - July 2022 (5 months)Bruz, FranceSupport for the operational management of a Service Center (CDS) operated by Abylsen for a Dassault Aviation entity specializing in aeronautical simulation solutions.
- Modis groupe AdeccoProject Delivery ManagerDIGITAL AND ITJanuary 2020 - July 2021 (1 year and 6 months)Nantes, FranceResponsible for a transformation project of Modis service offerings for the client Naval Group:- measurement of client & consultant satisfaction (NPS)- co-design of a target organization to meet client needs- mobilization of resources, implementation of collaborative spaces- project tooling: technical communities, information relays, ...
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Education
- Master 2 Business AdministrationIAE2011Master 2 en management proposé aux professionnels en activité (obtenu avec mention B). Objectif : former aux différentes fonctions de la gestion et du management des organisations. "MBA francophone". Spécialisation en "management de projets innovants". Formation aux méthodes et outils pour piloter des projets d’innovation, souvent collaboratifs.
- Bachelor in Business AdministrationPace University (New York)1991Bachelor en administration d'entreprise de la "Lubin School of Business" de Pace University à New York. Formation accréditée par le label AACSB. Option gestion/finance.
Certifications
- ITIL FoundationIB Formation2005