Freelancer profile translated to English.
Back to original languageAbout Benoît
I develop custom automations for companies that waste time on repetitive manual tasks — no no-code, no subscription to a third-party platform. You retain 100% ownership and control of your code.
3 years of experience in production at Airbus Helicopters on the digitalization and automation of business processes (Apps Script, Python, document generation, dashboards). I now apply this expertise to the needs of SMEs: automating reporting, synchronizing your tools, automatically generating your documents, connecting your applications together.
Why no no-code/low-code?
Zapier, Make, and other platforms charge a subscription that increases with your volume, and make you dependent on a third-party tool. I deliver clean, documented code that runs directly in your Google Workspace or your Python environment — you own it, you can have it audited, evolve it, or come back to me whenever you want.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- StandardsImplementation of an AI-based intelligent answering service (Python)TELECOMMUNICATIONSMay 2026 - June 2026 (1 month)Aix-en-Provence, FranceDesign and development of an automated answering system capable of processing customer calls or messages in natural language, without human intervention for common requests.Workflow implemented:Needs analysis — Identification of priority use cases (customer FAQs, appointment booking, request qualification, redirection to a human if necessary) and volumes of calls/messages to process.Technical architecture — Pipeline design: call/message reception → voice transcription (speech-to-text) → processing by a language model (LLM) to understand intent and generate a response → voice synthesis (text-to-speech) or text response → action (response, transfer, database recording).Python development — Integration of telephony/messaging APIs (e.g., Twilio), connection to an AI model for language processing, management of conversation scenarios (dialogue scripts, context and follow-up management), logging of exchanges.Integration with existing tools — Connection of the answering service to the client's business tools (CRM, calendar, customer database) to automate appointment booking or contact record updates.Testing and adjustments — Real-world simulation, adjustment of prompts and response scenarios to improve understanding reliability and reduce transfer errors.Deployment and monitoring — Production deployment on a dedicated server, implementation of call/exchange monitoring, iterative adjustments based on usage feedback.Result: reduced processing time for simple requests, 24/7 availability, and automatic transfer to a human only for complex cases.Technical stack: Python, telephony/messaging APIs, language model (LLM), speech-to-text / text-to-speech, third-party API integration.
- Airbus HelicoptersDigitalization - AutomationAVIATION AND AEROSPACEAugust 2023 - Today (3 years)Marignane, FranceI contributed to the group's digital transformation and the automation of business processes.Major achievements:- Group Synergy & Standardization: Key developer of scripts for the "Synergy Project," unifying the vision and wording across Airbus subsidiaries.- Business Application Development: Design and deployment of a global web platform for managing and tracking Managing Directors' training (role management, certificate generation, automated mailings).- Internal Tools Optimization: Development of the "World View" portal, centralizing global internal tools with advanced filtering and data synchronization features.- AI & Automation Expertise: AI referent within the team for identifying and deploying artificial intelligence solutions to optimize workflows. Creation of scripts (JS/AppScript) for automating document generation, file architecture...- Data Visualization: Creation of dynamic roadmaps and interactive dashboards (LookerStudio) for strategic monitoring by the Executive Committee (Excom).Technological environment:Languages: JavaScript, HTML, CSS, Google Apps ScriptData & Vision: LookerStudio, Google Sheets.Methodology: SAFE Agile
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Education
- Systems, Network, and Security Project ManagerESGI2026
Certifications
- CCNA: Enterprise Networking, Security, and AutomationCISCO2026
- CCNA: Switching, Routing, and Wireless EssentialsCISCO2026