Ben Nour Ahmed

1_ Design and implementation of a ParcWeb PBI data model

- Development of dashboards for monitoring and analyzing phone call performance. KPIs (Answer Rate, Average Handling Time, Number of Calls Received without Answer...)

2_ Migration from SharePoint On-Premise to SharePoint Online

- Implementation of a system for retrieving files from SharePoint Online (SPO) to OCTAVIA (On Prem) servers via PowerShell and SSIS, with secure certificate authentication.

3_ Octavia Migration

- Upgrade of SQL Server from 2019 to 2022

- Adaptation of ETL flows (SSIS), migration of databases and SQL Server Agent jobs

- Management of development teams during the BI migration: identification of cross-functional projects to prioritize migration tasks.

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Implementation of a Dynamic MDM:

Design and development of the back-office part of DSTAR (Home MDM: data repository based on the dynamic owner concept).

Implementation of a decision support system:

Call Counting Performance: Power BI reports to display the number of parcels counted, parcels pending, and a comparison with the current week's target, by processing center.

Inking: Allows tracking of maculation device maintenance operations.

Loubilink: Application for tracking sales generated by sales contacts (Turnover generated, Customer Converted…).

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Marketing Cloud: Analysis of sales from targeted mailing campaigns.

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CRM: Monitoring of customer behavior (category, topology, seniority…), based on their purchases.