Freelancer profile translated to English.

Description

Executive-level operational leader specializing in LLD / Subscription and more broadly in usage-based models.

Pragmatic and hands-on with over 20 years of experience in key account management, project management, end-to-end offer setup, and operational transformation in both B2B and B2C environments.

Expertise in:

· Operational Excellence: process review, steering, optimization

· Vehicle fleet management and optimization

· Financial modeling and offer pricing

· Strategic partnerships: sourcing, negotiation, contracting, implementation

· Offer structuring: insurance, services, management, etc.

· Operational and field management

· Cross-departmental project steering

· Languages: French, English, Spanish

· International experience: 3 years expatriate in Spain, 2 years Internal Audit at European level

Experience in the following areas: IT leasing, sports equipment leasing, alarm systems, boats, automotive, utility vehicles, etc.

Financial products: Lease with purchase option / Finance lease / Long-term leasing / financing / credit

I help companies optimize their organization and costs, manage their business and customer experience.

I work as a consultant/interim manager or in a traditional employment contract.

Tel: , Mail: benjamin.tronquit at pay4use.com

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Spanish
Fluent

Workplace preferences

Can work on-site

Lille (up to 50km), Paris (up to 100km)

Pay4use
Founder Pay4use – business model transformation / leasing / recurring revenue
CONSULTING AND AUDITS
September 2020 - Today (5 years and 9 months)
Lille, France
I help lessors, manufacturers, and retailers implement and optimize their recurring revenue models.

I work pragmatically with field teams, adapting to needs, budgets, strategy, and teams.

We can support you with:
1. Lease offer implementation: Offer definition, operational setup, partnership establishment, tool selection, financial modeling, operational management
2. Operational Excellence: process review, optimization, KPI implementation
3. Project Management: action plans, steering, monitoring
4. Interim Management: Management, cross-functional projects, steering, field feedback
KPI LLD Subscription Operational Excellence Project Management
Movivolt
Operations Director / Offer Director
BANKING AND INSURANCE
January 2024 - January 2026 (2 years)
Paris, France
Key responsibilities:
- Situation Audit: risk identification and quantification
- Operations Compliance: Process and tool overhaul
- Offer Management: co-creation with management committee, partner sourcing, negotiations, implementation, training
- Operational Partnerships Management (financiers, fleet managers, debt collectors, ...): negotiations, operational monitoring, co-creation with field teams
- Steering of Executive-level Strategic Projects: company macro-activity review with RACI + improvement plan, offer development
- Sales Support: field support for sales teams, level 2 product support, key account meetings
- Customer Service: management + handling of specific cases and complaints
- Fleet Management: location, insurance scheme, maintenance, breakdown & accident monitoring, recovery, ...
- Implementation of all processes + steering + KPIs
- Team Management: Sales Administration, Back Office + Project Manager
- Manufacturer Relations: negotiations, operational and strategic monitoring

Results:
- 100% of the fleet located (85% upon arrival)
- 100% of operational processes reviewed
- Resale process implemented and operational + specialized reseller networks
- Operational Partner Steering: weekly operational committees by teams and quarterly steering committees
- Reporting of key operational KPIs: fleet, resale funnels, recovery, ...
- Implementation of the control plan
- ERP 100% up-to-date and used by teams
- Degraded solutions in place for secondary activities
- Reduction of subcontracting costs by approx. 20%: fleet management, warehousing, debt collection
- New services added to the offer
- Sales team upskilling, feedback to management committee
- Fleet definition with Partners: financiers, managers

Fleet of 1300 vehicles and 200 clients
Partnerships offer launch Team Management Process Optimization Negotiation
Watèa
Mission - Operational Support
AUTOMOBILE
January 2023 - December 2023 (1 year)
Paris, France
Operational support for teams.
Definition and implementation of management processes; confidential details.
Assistance with technical architecture and definition of functional architecture.
Operational Excellence Functional Architecture Process Optimization

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Business Creation Training, Entrepreneurship / entrepreneurial studies
Audace - Nord Entreprendre network
2013
Formation à la Création d'Entreprise, Entrepreneuriat / études entrepreneuriales
Engineer, Industrial Engineering
Hautes Etudes Industrielles
1999
Ingénieur, Génie industriel

Benjamin Tronquit

Operations & Transformation Director - Location

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