About Benjamin
French
Native or bilingual
English
Conversational
Spanish
Fluent
Experience
- Pay4useFounder Pay4use – business model transformation / leasing / recurring revenueCONSULTING AND AUDITSSeptember 2020 - Today (5 years and 11 months)Lille, FranceI help lessors, manufacturers, and retailers implement and optimize their recurring revenue models.I work pragmatically with field teams, adapting to needs, budgets, strategy, and teams.We can support you with:1. Lease offer implementation: Offer definition, operational setup, partnership establishment, tool selection, financial modeling, operational management2. Operational Excellence: process review, optimization, KPI implementation3. Project Management: action plans, steering, monitoring4. Interim Management: Management, cross-functional projects, steering, field feedback
- MovivoltOperations Director / Offer DirectorBANKING AND INSURANCEJanuary 2024 - January 2026 (2 years)Paris, FranceKey responsibilities:- Situation Audit: risk identification and quantification- Operations Compliance: Process and tool overhaul- Offer Management: co-creation with management committee, partner sourcing, negotiations, implementation, training- Operational Partnerships Management (financiers, fleet managers, debt collectors, ...): negotiations, operational monitoring, co-creation with field teams- Steering of Executive-level Strategic Projects: company macro-activity review with RACI + improvement plan, offer development- Sales Support: field support for sales teams, level 2 product support, key account meetings- Customer Service: management + handling of specific cases and complaints- Fleet Management: location, insurance scheme, maintenance, breakdown & accident monitoring, recovery, ...- Implementation of all processes + steering + KPIs- Team Management: Sales Administration, Back Office + Project Manager- Manufacturer Relations: negotiations, operational and strategic monitoringResults:- 100% of the fleet located (85% upon arrival)- 100% of operational processes reviewed- Resale process implemented and operational + specialized reseller networks- Operational Partner Steering: weekly operational committees by teams and quarterly steering committees- Reporting of key operational KPIs: fleet, resale funnels, recovery, ...- Implementation of the control plan- ERP 100% up-to-date and used by teams- Degraded solutions in place for secondary activities- Reduction of subcontracting costs by approx. 20%: fleet management, warehousing, debt collection- New services added to the offer- Sales team upskilling, feedback to management committee- Fleet definition with Partners: financiers, managersFleet of 1300 vehicles and 200 clients
- WatèaMission - Operational SupportAUTOMOBILEJanuary 2023 - December 2023 (1 year)Paris, FranceOperational support for teams.Definition and implementation of management processes; confidential details.Assistance with technical architecture and definition of functional architecture.
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Education
- Business Creation Training, Entrepreneurship / entrepreneurial studiesAudace - Nord Entreprendre network2013Formation à la Création d'Entreprise, Entrepreneuriat / études entrepreneuriales
- Engineer, Industrial EngineeringHautes Etudes Industrielles1999Ingénieur, Génie industriel