Freelancer profile translated to English.
Back to original languageAbout Benjamin
🌟 Exceptional customer service — with a smile, even in writing.
Behind every message, an opportunity to create a "Wow".
I'm Ben, a freelance customer relations specialist with over 5 years of corporate experience, extended flexible hours, and an approach focused on people, responsiveness, and satisfaction.
📦 My services
✅ Quick and personalized multi-channel responses (email + chat + social media)
✅ Creation, entry, and updating of the database and knowledge base: standard emails, templates, FAQs, processes, tutorials…
✅ After-sales service / returns / complaints / customer exchange management
✅ Detailed reporting (daily, weekly, monthly) with indicators: response time, satisfaction, volume…
✅ Website updates: Product Sheet / Product Launch / SKU
✅ FAQ and standard response management
✅ Extended availability: from 3/4 AM (to be defined based on the mission)
🛠 Tools mastered
- SalesForce,
- Wordpress,
- Woocommerce,
- Adobe Suite,
- Notion,
- Social media…
and more.
✨ E-commerce, tech, services, lifestyle… no matter the sector, I adapt to your tone, your tools, your values.
Whether it's managing a peak in demand or building a long-term customer relationship, I'm here — efficient, empathetic, and always with a touch of good humor.
💬 Ready to offer a 5-star customer experience to your users? Contact me, and let's make your customer service shine.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- RecygoCustomer Operations Manager - Build Expert DatasENVIRONMENTALSeptember 2020 - June 2024 (3 years and 9 months)Boulogne-Billancourt, France
- Deployment of national contracts for a minimum of 10 sites through Salesforce and Boomi injections
- Priority follow-up of over 20 key clients (Sciences Po Paris, Leroy Merlin France, City of Lyon...) - Kick Off + Deployment + handling requests and calls and preparing for the run phase in transition
- Production of service quality reports for over 50 multi-site clients
- Data/reporting expertise - Proactive analysis of partner/client/internal service data and corrective actions, reporting on partner service quality
- Flattening and transmission of data to the finance department for "on-demand" billed clients
- 16mille8Co-founderE-COMMERCEJanuary 2022 - December 2023 (1 year and 11 months)Albi, FranceCreation of an independent textile brand from A to Z
- SAS company creation
- Market research
- Creation of a graphic charter
- Creation of an online store via Wordpress
- Social media communication
- Order preparation, product shipping
- Follow-up of customer requests (social media inquiries, after-sales service...)
- RecygoCustomer Relations Operations and Management OfficerENVIRONMENTALJanuary 2019 - August 2020 (1 year and 7 months)Boulogne-Billancourt, France
- Daily activity management (reporting, team briefings, activity monitoring...)
- Sales of products and services
- Contract deployment
- Customer loyalty and follow-up
- Training of 5 new employees
- Analysis and proposals for development of our tools (Salesforce, Website...)
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Education
- Master's in Sales and MarketingUniversity of South Brittany (UBS)2018- Master 1 effectué en programme Erasmus à Vytautas Magnus University à Kaunas en Lituanie (programme en anglais) - Master 2 effectué en alternance
- Bachelor's in Management SciencesUniversity of South Brittany (UBS)2015Spécialisation Marketing et Commerce
Skill set
Categories
- Other