Freelancer profile translated to English.

Description

Hello everyone,

IT Support Coordinator with 9 years of experience in demanding environments (energy, healthcare, banking). N2 technical referent specializing in support management, critical incident coordination, and ITSM continuous improvement. Recognized for his ability to structure support activities and facilitate communication in high-criticality contexts.

💼 Key Skills:

N2 User Support (helpdesk & on-site – GLPI, ITSM, ServiceNow, JIRA, Isilog)

Habilitation Management (Active Directory, Azure AD)

Office 365 Migration and Administration (accounts, mailboxes, shared mailboxes)

Deployment and integration via SCCM.

IT Projects (domain migration, maintenance in operational condition, continuous process improvement)

Writing procedures, documentation, and knowledge base management

Technical coordination of N1/N2 support teams

Good command of Windows environments (workstation & server)

📚 Certifications & Tools:

ITIL V4 Foundation (in progress)

🌍 What I Offer:

Flexibility: full remote, hybrid, or on-site missions

Adaptability: multi-environment experience (healthcare, finance, industry, transport)

Commitment & Expertise: total involvement in the success and reliability of IT service

I would be delighted to connect if you have needs, opportunities, or simply want to discuss tech & IT projects. 🤝

See you soon,

Benjamin Gimenez

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Vallet (up to 50km), Nantes (up to 10km)

Equans
Technical Referent, N2 IT Support
ENERGY AND UTILITIES
February 2021 - Today (5 years and 6 months)
Nantes, France
N1/N2 User Support (helpdesk & on-site)

Active Directory / Office 365 Domain Migration

Various IT Projects.

AD, Intune, Entra Habilitation.

Entity to client company integrations (Users Dominican Republic, Paris)

Writing procedures, supporting N2 technicians (training and skill development).
Active Directory IT Support Microsoft Intune nexthink Microsoft Entra ID
CHU
Helpdesk Technician N1/N2
MEDICAL
November 2019 - January 2021 (1 year and 3 months)
Nantes, France
Management of Level 1 tickets for several months before upskilling to Level 2.

Versatility in supporting two distinct sites (CHU de Nantes and CHU de Châteaubriant).

Participation in crisis management during the emergency VPN deployment during the COVID period.

Overhaul and improvement of N1 and N2 support management processes
Ticketing Active Directory Windows Server IT Support
Ausy (Direction la banque postale)
IT Support and On-site Technician
February 2019 - October 2019 (8 months)
Taking calls and processing emails from VIP users.
• Habilitation on business applications (insurance)
• Configuration of Visio equipment and landline phones.
• Processing requests and incidents on-site.
• Knowledge of batch processes, analysis, and KO monitoring.