Freelancer profile translated to English.

Description

Hello,

With experience in N2 user support, capable of managing Azure tools (Entra ID, Intune) and JAMF Pro and Connect. Technical referent for the Apple environment.

I have minimal experience as a Helpdesk referent with the management of two collaborators (technical and personal follow-up, technical and contextual support).

Extensive 10-year experience as a technical sales representative in IT sales (assembly, configuration, and integration into the IT infrastructure).

Various remote control tools (Teamviewer, Microsoft, Bomgar, Anydesk).

I can intervene to ensure quality of service for user support, and quality for technical and application procedures.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 10km)

Ozitem
Technical Referent
January 2024 - November 2025 (1 year and 10 months)
• • Piloting N1 support (backup team leader – 8 technicians)
• • Managing escalations and complex incidents
• • Client reporting & regular communication
• • User support (on-site & remote)
Microsoft Azure IT Asset Manager
PeopleSpheres
Internal IT Technician
November 2024 - November 2025 (1 year)
• • Azure AD Administration
◦ • Exchange 365
◦ • Intune
• • macOS & iOS Support
• • Apple integration into Entra ID (DEP/ABM)
• • IT Steering Committee Participation

• • User Support
• • IT Asset Management
Microsoft Azure Microsoft Intune Exchange Online iOS Mac OS
Purple Campus
Helpdesk Technician
January 2023 - January 2024 (1 year)
• • Mobile N2 support multi-sites
• • Workstation preparation & imaging
• • User incident management