About Benjamin
French
Native or bilingual
English
Fluent
Experience
- KOMEOProduction DirectorTELECOMMUNICATIONSOctober 2024 - Today (1 year and 8 months)Lille, FranceTransverse management of several Business Units: Product, Production, Cloud Infrastructure, and Operations.• - Management of managers and multidisciplinary technical teams.• - Global HR management: recruitment, skills mapping, employee performance reviews, salary increases, disciplinary actions, leave.• - Definition and implementation of operational strategy with the Management.• - Member of the Steering Committee and reporting of performance indicators (KPI, quality, deadlines, customer satisfaction).• - Management of project profitability and global production workload.• - Guarantee of service quality, adherence to contractual obligations, and SLAs.• - Crisis management, client communication, facilitating lessons learned / post-mortems, and implementing action plans.• - Supervision of on-call duties, out-of-hours interventions, and customer ticket management.• - Guarantee of the quality of internal developments (architecture, maintainability, documentation).• - Transverse Product Owner and co-facilitation of the strategic vision for the KLIANT product (functional, technical, financial).• - Budget management, development, and challenging of the product roadmap.• - Facilitation of steering committee meetings with large accounts (e.g., Boulanger sponsor).• - Implementation of tools, processes, and methods ensuring the sustainability and maintainability of solutions.
- KOMEOProduct DirectorTELECOMMUNICATIONSMarch 2023 - September 2024 (1 year and 6 months)Lille, FranceHead of the Product Business Unit dedicated to specific client developments and the development of the internal KLIANT telecom distribution solution.• - Management of internal teams and external service providers (product development).• - Member of the Operational Committee.• - Management of workload, costs, budget, and profitability of the BU.• - Facilitation of agile rituals (Daily, Sprint Planning, Retrospectives, Planning Poker).• - Definition and prioritization of the product roadmap and User Stories in collaboration with the Operations / Production Department.• - Guarantee of technical choices, architecture, development quality, and production releases.• - Implementation of quality processes, non-regression tools, and technical documentation ensuring product independence.• - Supervision of operations: management of major incidents, adherence to SLAs, versioning, and release management.• - Facilitation of steering committee meetings with sponsoring clients and support for sales / pre-sales teams.• - Competitive intelligence, client discovery, and internal communication on product progress.• - Weekly and monthly reporting to the Operations Department and the Steering Committee.
- Wid'opProject DirectorDIGITAL AND ITJune 2021 - January 2023 (1 year and 7 months)Lille, FranceProject management within Wid'op, a service company specializing in PHP / Symfony / ApiPlatform specific developments and VueJS.• - Analysis and study of client needs• - Development phase planning• - Team recruitment and role definition• - Team management and support• - Monitoring of schedule and budget adherence• - Managed about ten projects with a team of 10 to 15 developers• - Implementation of internal tools to control and optimize the profitability of each project• - Team schedule management and optimization. Environment: Jira, Confluence, Google Suite.
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Education
- Professional Bachelor's Degree in Web Integrator Design2008Licence Pro Concepteur Intégrateur Web
- BTS in Management Informatics, Application Developer Option2006BTS Informatique de Gestion option développeur d'applications