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Benjamin BouilBB

Benjamin Bouil

Account Manager

€350/day
Bordeaux, FR
3-7 years
Business development
LQA
Project Management
Technical project management
Marketing

Average response time: 1 hour

Freelancer profile translated to English.
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About Benjamin

Bilingual French-English Account Manager & Business Developer, focused on project management and product development. Proven experience in customer relations, coordination of technical teams, and optimization of commercial performance in an international environment.

  • French

    Native or bilingual

  • English

    Native or bilingual

Can work on-site
Bordeaux (up to 50km)

Experience

  • Qucit
    Technical Account Manager
    TRANSPORTATION
    January 2025 - October 2025 (9 months)
    Bordeaux, France
    Project management for SaaS projects: new client onboarding, Agile follow-up (Jira), coordination of Design / Backend / Frontend teams.

    Analysis of customer data to identify needs and prioritize product evolutions.

    Customer training on new features and change management support.

    Technical support and incident management via Zendesk / Jira, with escalation to product teams.

    Participation in QA testing and automation of internal processes (creation of an AI agent – chatbot).

    Product performance monitoring: implementation of dashboards (KPIs, usage data) and regular reporting on satisfaction and adoption of new features.

    Writing of post-mortem reports (REX) to translate customer feedback into clear and actionable product requirements.
    Technical project management Project Management Jira
  • BOOKIPLY
    Account Manager
    TECH
    May 2023 - July 2024 (1 year and 2 months)
    Bordeaux, France
    Manage a portfolio of existing clients by proactively meeting their needs.

    Identify and exploit new opportunities for continuous optimization.

    Provide support and guidance to clients to maximize their use of Bookiply services.

    Software training
  • Cdiscount
    Account Manager Marketplace
    E-COMMERCE
    January 2022 - May 2023 (1 year and 4 months)
    Bordeaux, France
    Manage a portfolio of 75 merchants, generating a total revenue of 6 to 8 million euros.

    Monetize sellers by offering marketing services such as SEO, premium subscriptions, Google Shopping, and advertising, with a monthly target of X k€, achieving between 90 and 120% on average.
    Promote internal offers in Logistics

    Develop an annual Business Plan and conduct quarterly Business Reviews.
Check out Benjamin's experience

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Education

  • Master in Management of Strategy and Commercial Performance, Strategic Management
    Talis Business School
    2019
    Master Management de la stratégie et de la performance commerciale, Management stratégique
  • European Bachelor
    AFSA IEC Pau
    2017
    European Bachelor
Check out Benjamin's education

Skill set

E-commerce Strategy
Logistics Management

Categories