About Benjamin
đ§ ITSM / ITOM Functional Consultant â Observability, Agentic AI & Transformation Projects
Passionate about technology for over 20 years, Iâm always exploring new innovationsâboth professionally and personally. From automation to Agentic AI, I believe in freeing teams from low-value repetitive tasks so they can focus on what really drives impact.
As a functional consultant and trusted advisor in IT operations, I help organizations bridge the gap between business expectations and robust technical solutions. My focus is on making IT platforms like BMC Helix, Service Now etc. I could work on any kind of module like Discovery, CMDB, Software Asset Management, ITSM, Digital Workplace, HR, ESM and AIOps in order to fully aligned with strategic and operational goals.
đ§ Key Engagements:
Business needs analysis and ITSM/ITOM solution scoping
CMDB & Discovery governance, service modeling, CI lifecycle
Integration of Incident, Change, SAM, and Request processes
Observability enablement (events, metrics, logs, topologies)
Agentic AI and AIOps use cases: noise reduction, RCA, automation
Data visualization and integration: Grafana, Qlik, Tableau
Coordination with business teams, DSI, and implementation partners
đ Results:
90% noise reduction thanks to intelligent event correlation
30% improvement in process efficiency driven by AIOps capabilities
đŹ What clients say:
"You have great technical skills, and you are a valuable asset to both the presales and sales team." â Manager
"You clearly understand what we are expecting, and you designed a solution that fits 100% our needs." â Head of Infra, CAC40 firm
đ Letâs work together
If you're looking for someone who can align your operations with business outcomes, optimize your tools, and bring in the future of autonomous IT â Iâm the expert you need.
đ linkedin.com/in/benjamin-attal-74a4365b
English
Fluent
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- BMC SoftwareSolutions EngineerSOFTWARE PUBLISHINGOctober 2019 - Today (6 years and 8 months)Paris, FrancePresales Consultant â ITOM / AIOps / ITSM â Value-Led, MEDDIC-AlignedAs a presales consultant, I act as a strategic partner throughout the sales lifecycleâfrom early discovery to deal closureâensuring technical relevance, business alignment, and measurable value creation.Working hand-in-hand with account executives, I guide clients through a structured value journey that supports both their operational challenges and strategic objectives.đ My key responsibilities include:Discovery Calls & New Business Meetings (NBM)Identify client pains, define success criteria, and qualify opportunities in alignment with the MEDDIC framework (Metrics, Economic Buyer, Decision Process, etc.)Solution Demos & Use Case MappingDeliver tailored demonstrations that address specific business scenarios and personas (Ops, Infra, CISO, CIO), highlighting differentiators and integration capabilities (AIOps, Discovery, CMDB, ITSM).Collaborative Value Realisation (CVR)Co-create with clients a vision of future-state architecture, transformation roadmap, and value metrics. Structure workshops to align ITOM capabilities with business KPIs and success indicators.Proof of Concept (POC)Design, deploy, and manage value-based POCs aligned with the agreed scope, ensuring stakeholder engagement and measurable impact through KPIs and feedback loops.Technical & Strategic DeliverablesProduce solution architecture decks, success plans, RFP responses, benefit statements, and support business case justification (TCO, ROI, cost avoidance, efficiency gains).Sales Process & Forecast AlignmentActively contribute to deal progression through accurate technical qualification, opportunity scoring, and alignment with sales stages and MEDDIC checkpoints.đŻ Goal:To ensure that every opportunity is not only technically validated, but also anchored in measurable business value, setting the foundation for long-term success and customer satisfaction.
- KeraliaConsultant SeniorCONSULTING AND AUDITSMarch 2018 - October 2019 (1 year and 7 months)Neuilly-sur-Seine, FranceExpert ITSM / ITOM â RĂ©fĂ©rentiels, DĂ©couverte, Digital Workplace & Plateformes No-CodeFort de plus de 12 ans dâexpĂ©rience, jâai acquis une maĂźtrise complĂšte dâenvironnements technologiques variĂ©s, me permettant dâintervenir efficacement sur des projets complexes, aussi bien en tant quâintĂ©grateur, consultant fonctionnel ou appui stratĂ©gique.Je travaille autour des axes suivants :CMDB et rĂ©fĂ©rentiels : PIM, MDM, Data LakeOutils de dĂ©couverte et de gestion des actifsPlateformes no-code, notamment BMC Innovation StudioSuite ITSM : gestion des services (SRM, SLM), Digital Workplace, Case Management (Business Workflows)Je parle couramment plusieurs âlangagesâ IT, dont :la virtualisation (VMware, OpenStack)le stockage (block, file, objet)la production IT (monitoring, performance, haute disponibilitĂ©)la gestion des incidents et le maintien en conditions opĂ©rationnelles
- Elabora ITFreelance Senior ConsultantSeptember 2016 - February 2018 (1 year and 5 months)Maisons-Laffitte, FranceJ'ai créé Elabora IT avec pour ambition d'accompagner les entreprises dans leur transformation numérique en proposant des solutions technologiques innovantes et sur mesure. Nous nous positionnons en tant que partenaire de confiance pour répondre aux défis IT de nos clients, tout en assurant une expertise pointue dans la gestion des infrastructures et des services informatiques.Pourquoi Elabora IT ? Parce que nous combinons expertise, flexibilité et innovation pour aider nos partenaires à naviguer dans un environnement technologique en constante évolution.
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Education
- Licence InformatiquePierre et Marie Curie Paris VII2006