Bénédicte Ganhou

Bilingual professional (French – English) passionate about customer relations and digital communication, I help companies offer a fluid, efficient, and human customer experience.

Thanks to my mastery of Google Workspace, Zoho CRM, and Zendesk, I ensure complete management of customer interactions, process automation, and CRM tool optimization to improve productivity and customer satisfaction.

I intervene on:

🎧 Multilingual customer support (FR/EN): email, chat, or ticketing

⚙ CRM setup and management (Zoho, Zendesk)

📊 Digital marketing & collaborative tools management (Google Workspace)

✍ Bilingual professional transcription and writing

I am looking for regular collaborations or one-off missions, always with the same requirement: professionalism, responsiveness, and quality.

Mots-clés SEO : customer support, CRM, Zoho, Zendesk, digital marketing, bilingual transcription, remote customer service, Google Workspace, remote assistant, customer support, CRM automation.