Freelancer profile translated to English.

Description

Objective: take care of your Clients and your Employees.

Multidisciplinary driver with operational experience (dual experience as outsourcer and client) and a sense of service, I put my skills and talents at your disposal to (re)center the Human at the heart of your organizations.

Nothing is permanent except change, let's redefine your needs together:

- redesign, optimization, definition or implementation of customer relations and experience

- definition of quantitative and qualitative objectives, organization management, recruitment and skills development (individual or collective)

- management of high-stakes projects and change support

- redesign or optimization of organizations, evolution of business processes, deployment of new tools

- implementation of a continuous improvement approach

- implementation and management of subcontracting, (re)internalization of teams

- team support (processes, business, management, individual or collective)

- team upskilling to achieve the qualitative and quantitative objectives necessary for ISO standards and the Customer Service of the Year award

- individual or team coaching (Potential Optimization Techniques)

These goals are yours, do you need a little help or are you looking for a transition manager? Let's talk about it!

Languages

French
Native or bilingual
English
Fluent
Italian
Conversational
Spanish
Conversational

Workplace preferences

Can work on-site

Dijon (up to 50km)

OMAEL CONSEIL
Organization Optimization Consultant - Customer Relations Expertise
CONSULTING AND AUDITS
December 2016 - Today (9 years and 6 months)
Customer Relations: Define, reinvent, perfect or implement Customer/User Relations throughout their journey. Optimization of organizations and processes transversally. Definition or redesign of quantitative and qualitative KPIs. Implementation of a continuous training plan. Training of employees and managers on customer relations essentials, on standards allowing them to obtain awards in the Customer Service of the Year election. Project management related to Customer Relations and sales administration (techniques, tools...). Management: Restore work to its rightful place while being effective and benevolent with the company, its employees, and oneself. What place does the employee find within the company in a complex environment? How does the manager find their place in the company structure? What tools are available to manage their employees remotely? How to identify a good manager and a bad one, etc. Change management for managers and employees. List adaptable according to context and needs.
customer relations KPI organization Optimization Team Management Team Cohesion Negotiation
OMAEL CONSEIL
Professional Negotiator in Complex Environments - Crisis Management - CPN
CONSULTING AND AUDITS
November 2016 - Today (9 years and 7 months)
Management of crisis situations in complex environments
Negotiation listening empathy Solution Selling
TTA - The Trusted Agency
National Coordinator, Don de Confiance Association
CIVIC AND SOCIAL ORGANIZATIONS
March 2022 - Today (4 years and 3 months)
Volunteering coordination Public Relations