Freelancer profile translated to English.
Back to original languageAbout Bénédicte
Experienced director, I intervene in interim management in contexts requiring rapid decision-making, strong execution capabilities, and the ability to stay the course over time.
I work both in hierarchical management (General Management, Deputy General Management, Operations Management, Business Unit Management) and in transverse steering with General Management and Executive Committees, particularly when it comes to securing commitments, regaining visibility, or bringing an activity back under control.
Accustomed to complex environments, I bridge the gap between strategy, operations, and teams to transform directions into concrete results. I identify priorities, make decisions when necessary, and rally stakeholders around common objectives.
Main Expertise (IT Services Company / IT / Delivery)
- Operations management and results commitments
- Business development and sales team management
- Business, delivery, and support function coordination
- Management of multidisciplinary teams and managerial alignment
- Performance management (KPIs, margins, utilization rate, bench time)
- IT project and service management: IT development, business analysis, fixed-price, maintenance in operational condition, technical acceptance, outsourcing
- Securing strategic clients, crisis management, and business recovery
- Structuring growth or stressed activities
- Tenders, scoping, and complex bid management
I work with service companies, IT services companies, software vendors, IT departments, large accounts, mid-sized companies, and B2B startups in multi-stakeholder environments.
My positioning: secure commitments, bring clarity to priorities, and achieve sustainable results, even in constrained contexts.
Keywords: General Management CEO DG DGA Chief of Staff, Operations Management COO, IT Services Company, Information Systems, IT, Delivery, Performance, Transformation, Crisis Management, Transverse Steering, Executive Committee
French
Native or bilingual
English
Conversational
Can work on-site
Paris (up to 30km), Orléans (up to 50km), Blois (up to 10km), Brétigny-sur-Orge (up to 50km)
Experience
- EXPERIS ESN de ManpowerGroupBusiness Unit DirectorDIGITAL AND ITMay 2013 - May 2021 (8 years)Orléans, France
Centre Val de Loire Agency Director (Orléans - from 05/13 to 05/21)
€5M in revenue, 55 consultants, member of the Management Committee- Development strategy for key accounts in the Centre region- Budget construction and management- Management of sales and engineers: mission follow-up, skills development, annual reviews- Recruitment of consultants and local staff- Management of a strategic project with results commitment: corrective and evolutionary maintenance- Writing responses to complex tendersMain clients Agirc-Arrco, Crédit Agricole, MNH, Servier, Malakoff Humanis, Thélem, Orange/OBS, Gemalto, DeretTransverse Manager for the Application Domain (Nanterre - from 07/19 to 05/21)
Change management and transverse steering to develop the application business:- Team training- Sales activity management- Supporting sales representatives with clients- Supporting recruitment managersDirector of the Public Sector BU (Nanterre - from 10/20 to 05/21)
€3M revenue, 25 consultantsSales management for results-based projects (outsourcing) for public sector clients - H&D ConseilAdvisorHUMAN RESOURCESJanuary 2026 - Today (7 months)- Identification and activation of business opportunities with a client portfolio- Networking within professional networks
- GUILTEK (Web Agency et Infrastructures)IT Operations DirectorDIGITAL AND ITOctober 2023 - January 2025 (1 year and 3 months)Olivet, France
Operations Director and Management Committee Member - Interim Management
- Company structuring, implementation of indicators and processes- Team mentoring and executive support- Management of IT projects with results commitment- Sales strategy and client relationship management- Pre-sales and response to private and public tenders (Web and Infrastructure)- Writing specifications (AMOA)Main clients: Équip' Jardin, La Croix Noble, Town Halls
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Education
- Computer Engineering DegreeComputer Engineering Degree (Polytech Clermont Ferrand)1996Diplôme d'ingénieur informatique
- Maths Sup and Spé (Preparatory Classes)Lycée Carnot de Dijon1993