Freelancer profile translated to English.

Description

Experienced director, I intervene in transitional management in complex contexts requiring quick decision-making, strong execution capacity, and maintaining a long-term trajectory.

I intervene in hierarchical management (DG/DGA, COO, Business Unit) or in transverse steering with General Managements and CODIR, particularly when organizations need to regain clarity, secure their commitments, or navigate through tense phases.

Accustomed to demanding environments, I bridge strategy, operations, and human resources to make trajectories executable in reality. I structure priorities, make clear-headed decisions, and align teams without rigidifying the system.

Main expertise (SSI / IT / Delivery):

- Operations management and results commitments

- Performance monitoring (KPI, margins, utilization rate, bench time)

- IT Delivery: Development, Business Analysis, fixed-price, maintenance, support, outsourcing

- Securing strategic clients, crisis management, delivery recovery

- Structuring organizations in growth or under pressure

- Tenders, bids, scoping, and managing complex responses

- Coordination of business/delivery/support, managerial alignment

I operate in the private and public sectors, with large accounts, mid-sized companies, and B2B startups, in multi-stakeholder environments.

My positioning: secure commitments, restore operational clarity, and produce sustainable results, even under constraints.

Keywords: General Management, COO, SSI, Delivery, Performance, Transformation, Crisis Management, Transverse Steering, CODIR

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 30km), Orléans (up to 50km), Blois (up to 10km), Brétigny-sur-Orge (up to 50km)

GUILTEK (Web Agency et Infrastructures)
IT Operations Director
DIGITAL AND IT
October 2023 - January 2025 (1 year and 3 months)
Olivet, France
Operations Director and Member of the Executive Committee - Transitional Management
- Company structuring, implementation of indicators and processes
- Team mentoring and executive support
- IT project management with results commitment
- Commercial strategy and client relationship management
- Pre-sales and response to private and public tenders (Web and Infrastructure)
- Writing specifications (AMOA)

Key clients: Equip' Jardin, La Croix Noble, Town Halls
Leadership Mentoring Project Management Client Relations Business Structuring
EXPERIS ESN de ManpowerGroup
Business Unit Director
DIGITAL AND IT
May 2013 - May 2021 (8 years)
Orléans, France
Agency Director Centre Val de Loire (Orléans - from 05/13 to 05/21)
€5M turnover, 55 consultants, Member of the Executive Committee
- Commercial development strategy for major accounts in the Centre region
- Budget construction and management
- Management of sales representatives and engineers: mission monitoring, skills development, annual reviews
- Recruitment of consultants and local staff
- Management of a strategic project with results commitment: corrective and evolutionary maintenance
- Writing responses to complex tenders

Key clients: Agirc-Arrco, Crédit Agricole, MNH, Servier, Malakoff Humanis, Thélem, Orange/OBS, Gemalto, Deret

Transverse Manager for the application domain (Nanterre - from 07/19 to 05/21)
Change management and transverse steering to develop the application business:
- Team training
- Commercial activity management
- Supporting sales representatives in client meetings
- Supporting recruitment officers

Director of the Public Sector BU (Nanterre - from 10/20 to 05/21)
€3M turnover, 25 consultants
Commercial management for projects with results commitment (outsourced services) for public sector clients
Management Sales Strategy Recruitment Project Management Budget Management
BRAS DROIT DES DIRIGEANTS
Commercial Director
CONSULTING AND AUDITS
May 2021 - September 2023 (2 years and 4 months)
Orléans, France
Outsourced commercial director on a part-time basis for VSEs and SMEs (Franchisee Right-Hand Man for Directors)
- Supporting executives
- Implementing commercial strategies
- Conferences and workshops on part-time work, in-house commercial management, and skills outsourcing
Business Structuring Business Management Sales Strategy Interpersonal Skills Networking

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Computer Engineering Degree
Computer Engineering Degree (Polytech Clermont Ferrand)
1996
Diplôme d'ingénieur informatique
Maths Sup and Spé
Lycée Carnot de Dijon
1993

Bénédicte Descharmes

General Manager DG CEO / Operations COO IT / SSI

About Bénédicte

Experience

Operations Director and Member of the Executive Committee - Transitional Management

Agency Director Centre Val de Loire (Orléans - from 05/13 to 05/21)

Transverse Manager for the application domain (Nanterre - from 07/19 to 05/21)

Director of the Public Sector BU (Nanterre - from 10/20 to 05/21)

Outsourced commercial director on a part-time basis for VSEs and SMEs (Franchisee Right-Hand Man for Directors)

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