Freelancer profile translated to English.
Back to original languageAbout Bénédicte
My profession: Change management expert, I drive, lead, guide, and reveal the potential for evolution of individuals, teams, and organizations in strategic projects.
Specializations:
Change management, reorganization, HR transformation, cultural transformation, digital transformation, Innovation, employee experience journeys, collective intelligence approach.
Cross-sectoral business areas:
Change management consulting, Banking, Industry, Retail, services, public and para-public sector.
IT & Data Management, HR Management, Customer Relations Management, Financial Management, Innovation Management.
My experience is marked by the dual ability to design, manage, and support strategies and transformations AND to lead and make changes concrete in close collaboration with business units.
What characterizes me… creating innovative frameworks and sustainable solutions.
• Senior Experience: More than 15 years in transformation management.
• Structuring: Define a change strategy and break it down by adapting all phases.
• Systemic Action: Ability to transform and act at the individual, collective, and organizational levels.
• Change Leadership: Focused on co-creation, developing engagement and potential.
• Acculturation: Create leverage effects across all strata according to the DNA and collective maturity.
• Facilitation: Mobilize and drive real managerial and team dynamics.
Principle: “The definition of insanity is doing the same thing over and over again and expecting different results.” Albert Einstein.
French
Native or bilingual
English
Fluent
Can work on-site
Lille (up to 50km), Paris (up to 30km), Saint-Brieuc (up to 30km)
Experience
- NHOODTRANSITION MANAGER – Digital & Business DataCONSULTING AND AUDITSJuly 2024 - June 2025 (11 months)Villeneuve-d'Ascq, FranceObjective: Define and lead the transformation of an IT department: merging services, vision, functional model, people, organization, practices, Change.Results: Creation and launch of a "Moov'Up" program including the delivery of a vision, a transformation strategy, an innovative functional model, value-added service offerings, a scalable organizational model, a new organizational chart, job descriptions and skills modeling, a new economic model (IT department as a business booster). 100% of teams involved. 1.6 million in savings.
- SAFRANCHANGE MANAGER– HR Shared Service CenterAVIATION AND AEROSPACESeptember 2023 - June 2024 (9 months)Malakoff, FranceObjective: Define and lead the change plan for a new collective bargaining agreement in the metallurgy sector within payroll systems and the new role of payroll managers. Transform practices towards operational excellence, employee experience, and data mastery.Results: 1 managed transition plan, expert and anticipation circles (0 interruption, only 20 tickets), 1 reunified project and management team, 1 co-defined vision, roles and interactions of the Payroll Manager and HR Business Partner, 1 managerial leadership, customer-centric practices and processes.Results (2025): Ability to apply AI in our HR operating methods (preparation and facilitation of an HR Shared Service Center team seminar).
- AUCHAN RETAILDIGITAL & CHANGE MANAGER - Customer Relations and Payment Journey DepartmentRETAIL (LARGE RETAILERS)September 2022 - March 2024 (1 year and 6 months)Villeneuve-d'Ascq, FranceCHANGE SUPPORT CONSULTANT -- AUCHAN RETAILObjective: Support the implementation of new payment journeys: Change, People (employees and customers), Digital Journey.Results: 1 needs and maturity analysis, 1 change plan, 1 training program (AFEST), the role of cashier as a customer relations host, 1 support system by customer relations managers, leading store transformations, leading performance.
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Education
- Transform'Actors: supporting transitions, transforming organizations (certified)ALTERCOOP2025Faciliter la mise en mouvement des territoires et des organisations en faisant évoluer la posture des accompagnateurs des transformations. • pratiquer les composantes de la complexité et de la systémie, des approches de coopération, • explorer une posture flexible et une juste communication, • élargir et approfondir vision et perception, • designer un processus d’intervention, du diagnostic à l'animation. • élaborer un système de valeurs pour une organisation résiliente, • appliquer la puissance adaptative et créatrice du vivant, • créer une expérience de communauté engagée et mobilisée pour la transformation…
- Transforming corporate culture (certified)EVERNIA2024Diagnostic du Terreau Culturel® de l'entreprise et analyse de sa maturité face aux transformations à opérer Définition du Terreau Cible et des repères culturels à adresser. Définition de la traduction et du plan de transformation Design de transformation culturelle et organisationnelle.