Freelancer profile translated to English.

Description

Benedicte Claudia, 28 years old

I am launching myself as a virtual assistant specializing in customer communication management. Motivated and organized, I am committed to ensuring precise follow-up so that your clients feel heard and satisfied, while allowing you to concentrate on your core business.

What I can bring to your projects:

Respond to customer comments and messages on various platforms

Manage and track professional emails and customer requests

Prioritize tasks and organize exchanges for greater efficiency

Maintain professional and rapid communication with your clients

Provide clear and structured follow-up of all interactions

Key skills:

Email and social media management

Responding to customer comments and emails

Administrative organization and planning

Tracking customer requests and follow-ups

Clear and professional written communication

Why choose me, even though I'm just starting:

Motivation and seriousness for every mission

Responsiveness and rigor in communication management

Structured and fluid approach, for real time savings

available for one-off or regular missions, I prefer communication by messages and emails.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Carrefour
Textile employee
RETAIL (LARGE RETAILERS)
October 2024 - Today (1 year and 8 months)
Paris, France
I manage inventory, product placement on shelves and gondolas, as well as promotional activities. I must achieve the sales targets set by management.
I also handle inventories for other departments.
Inventory management Customer advisor Sales targets Autonomy Personalized advice
Colruyt Group
Versatile employee
RETAIL (LARGE RETAILERS)
January 2023 - April 2023 (3 months)
Montchanin, France
Versatile employee, I handle shelf stocking, customer checkout, managing available inventory, taking stock, and customer service.
(IBERDROLA)
Sales advisor
January 2020 - July 2020 (6 months)
Chalon-sur-Saône, France
My main mission is to prospect and advise potential clients on energy savings.
My mission is to know all the characteristics of the items I sell, to be able to develop a solid and adapted sales argument, to be friendly, smiling, and to express myself with ease, to be comfortable with numbers (orders, cash register, inventory).
Sales strategy Negotiation Negotiation Strategic planning Digital communication