Freelancer profile translated to English.

Description

Hello,

I am looking for Incident / Problem Manager assignments in the Île-de-France region, with a preference for the luxury sector, an environment I greatly enjoyed.

I remain open to other sectors.

Thank you.

Sincerely,

Industry field of expertise

Languages

English
Conversational
Spanish
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

PLUXEE
Incident/Problem manager - Application Support Manager
September 2024 - Today (1 year and 11 months)
• • Management of application P1 Incidents and infrastructure-related incidents, internationally within the framework of ITIL processes
• • Detection and analysis of incidents (log analysis insight, CosmoDB, Graylog)
• • Handling of anomalies in the backlog (JIRA)
• • Incident follow-up (Following up with contacts, communicating information)
• • Communicating on incidents with relevant stakeholders (Outlook, Teams)
• • Setting up and managing crisis meetings involving experts (Unix, Windows, DBA etc.) as well as Project teams
• • Setting up a debrief
• • Design and distribution of the post-mortem
• • Setting up the incident workflow in JIRA
Christian LOUBOUTIN
Incident/Problem Manager
July 2023 - September 2024 (1 year and 2 months)
• • Management of application P1 Incidents and infrastructure-related incidents (M3, Y2-Cegid, 4S)
• • Dashboard monitoring (ServiceNav)
• • Batch/job control (OPCON)
• • Detection and analysis of incidents (OPCON log analysis, functional analysis)
• • Handling of minor incidents in the backlog (JIRA)
• • Incident follow-up (Following up with contacts, communicating information)
• • Communicating on incidents with relevant stakeholders (Outlook, Teams)
• • Setting up and managing crisis meetings involving experts (Unix, Windows, DBA etc.) as well as Project teams
• • Setting up a debrief
• • Design and distribution of the post-mortem
• • Setting up the incident workflow in JIRA
• • Setting up a knowledge base in Confluence as well as incident process documentation
• • Participation in CAB
• • Coordination with the Change team: analysis and validation of urgent changes
SNCF
Incident/Problem Manager
March 2022 - May 2023 (1 year and 2 months)
Problem manager:
• • Problem creation
• • Assigning and coordinating different technical teams in workshops to determine the root cause and implement sustainable solutions
• • Sending communications to project, business, and IT teams
• • Participating in the continuous improvement of the problem process to enhance its effectiveness
• • Problem follow-up