Freelancer profile translated to English.
Back to original languageAbout Belkis
Hello,
I am Belkis, a virtual assistant.
I help entrepreneurs free up their time by entrusting me with their project management, administrative management, and customer service tasks.
❤️ Why work with me?
- I adapt easily and quickly to different work environments.
- I put my heart into every task I undertake, with attention to detail and great rigor.
- I am versatile, so the list of my tasks below is not exhaustive!
📝 ADMINISTRATIVE MANAGEMENT
• E-commerce site customer service management and loyalty.
• Assistance (File management/ Customer invoicing/ quotes /Administrative organization).
- Support: Mobile applications / Review management / Responding to user requests.
- Website updates: SKU / Product sheet / Product launch.
📲 CONTENT CREATION
• Vertical video editing (Tiktok, Reels, Youtube Shorts, Capcut)
• Ebook writing (copywriting)
• Social media management (Community Management)
• Newsletter creation (Canva)
Here is a glimpse of what I can do in a single day:
🎥 Edit a captivating vertical video for TikTok or YouTube Shorts,
🎨 Create attractive visuals on Canva,
🚀 Develop engaging copy (copywriting) for my clients' posts,
🗓️ Manage logistics, appointments, and personal life (Notion, Monday)
👩🏻💻 Manage customer service (Shopify, Meta)
🖥 My core business is 100% digital, so I am comfortable with various types of computer tools or software. +
I work independently with my computer tools (PC / Printer / Scanner).
French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual
Spanish
Basic
Can work on-site
Nice (up to 50km)
Experience
- messVirtual AssistantE-COMMERCESeptember 2023 - December 2024 (1 year and 4 months)Sousse, Tunisia- Creation and management of Shopify sites- Supplier relationship management- Customer service management (handling information requests, complaints, and disputes)- Social media moderation- Travel organization (booking plane/train tickets and hotel/airbnb)- Interface with suppliers (price/product information, commercial operations...) and internal departments (Marketing, Style Office, Offer Planning...)
- "HollyShop"Head of Customer Service and Order ManagementJanuary 2021 - Today (5 years and 5 months)PROFESSIONAL EXPERIENCE2023Head of Customer Service and Order Management "HollyShop" (online store)2021 - 2025 Remote WorkManagement of customer requests (email, chat, social media) Order tracking, complaints, and returns Invoicing and payment management Use of CRM tools and e-commerce platforms
- Korner'sCommunity ManagerNovember 2022 - February 2023 (3 months)Nice, FranceSocial media management and content creation. Management of interactions and responses to customer messages.
Recommendations
Be the first to recommend Belkis
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- BaccalaureateLycée Magnan,2021Bac Mention très bien
- BTS Negotiation & Digitalization of Customer Relationslycée les palmiers2022BTS Négociation & Digitalisation de la relation client