About Belhassen
French
Native or bilingual
English
Fluent
Experience
- EDF SEI Guadeloupe - Service Raccordement ingénieriePerformance & Transformation ManagerENERGY AND UTILITIESSeptember 2023 - March 2026 (2 years and 6 months)Baie-Mahault, GuadeloupeContext:Major transformation mission for the connection service in a context of profound restructuring, covering 4 agencies, marked by a sensitive social climate and significant organizational challenges.Key Responsibilities:
- Comprehensive audit of the service (organization, processes, operational flows, technical and financial data)
- Diagnosis of performance gaps and identification of transformation levers
- Development and deployment of a strategic roadmap covering 4 agencies
- Management of transition during a period of profound transformation
- Direct operational management of a team of 13 account managers
- Structuring of performance-oriented management standards
- Deployment of operational excellence methods (Lean, DMAIC)
- Creation and structuring of a Hypervision Agency
- Full development of Power BI dashboards
- Implementation of steering rituals (Steering Committees, visual management)
- Management of backlog clearing task forces
- Creation of a management model for connection service providers
- Leading performance reviews with the national team
Results:- Transformation covering 4 agencies and 100+ employees
- 3-fold reduction in connection times
- Clearing of over 2,000 backlog cases
- Achieved the best results within EDF SEI
- Management model recognized as the most mature and innovative
- Strong buy-in from teams & service providers
- ENEDISProject Manager - Creation and Management of National Support PlatformENERGY AND UTILITIESSeptember 2022 - August 2023 (11 months)Marseille, FranceContext:Creation of a national support platform to assist several ENEDIS Regional Directorates facing difficulties with connection times and processing connection requests.Key Responsibilities:
- Design, structuring, and deployment of a national platform with 21 account managers
- Recruitment and facilitation of profile selection sessions
- Comprehensive training of teams in the role of connection account manager
- Daily operational management (team rituals, individual follow-up, cohesion, and collective dynamics)
- Deployment of a performance and accountability-oriented management framework
- Management of multi-regional task forces
- Leading performance committees with Regional Directors and national management
- Creation of management dashboards and performance indicators
- Coordination and management of connection service providers
Results:- 2-fold reduction in connection times
- Achievement of national objectives
- Strong team buy-in to deployed methods
- 80% of the platform staff recruited by ENEDIS Regional Directorates
- Organizational model recognized as replicable
- ENEDISContract ManagerENERGY AND UTILITIESMarch 2022 - August 2022 (5 months)Nantes, FranceContext:Launch of a new connection market involving 12 service providers, without initial contractual structuring and within a context of CAPEX budget constraints.Key Responsibilities:
- Structuring the contractual governance framework (roles, responsibilities, decision-making processes)
- Analysis of contracts and formalization of obligations (SLAs, financial commitments, penalties)
- Operational support for the business unit and service providers during contract start-up
- Cross-functional coordination between internal teams and the 12 service providers to secure operational integration
- Development of the service provider management model (technical, financial, and safety KPIs)
- Implementation and facilitation of monthly performance reviews
- Monitoring commitments, acceptances, and service validations
- Cost optimization through harmonization of unit prices and implementation of fixed-price packages
- Management of a CAPEX budget crisis (prioritization, action plan, payment security)
Results:- Secured the operational launch of the 12 service providers
- Stabilized the market despite critical budget constraints
- Sustainable structuring of contractual management
- Improved relationship and collaboration between the business unit and service providers
Recommendations
Be the first to recommend Belhassen
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- General EngineerESME SUDRIA2017ingénieur généraliste