Freelancer profile translated to English.
Back to original languageAbout Belgin
I assist entrepreneurs and small businesses with their administrative management to save them time on a daily basis.
I can be involved in one-off or regular assignments:
– email and calendar management
– billing and administrative follow-up
– organization and operational support
Serious, organized, and responsive, I adapt easily to your tools and needs.
Available quickly for a test mission or occasional support.
French
Native or bilingual
Turkish
Native or bilingual
English
Basic
Remote only
Primarily works remotely
Experience
- Caisse d’épargneCustomer ManagerBANKING AND INSURANCEMarch 2021 - Today (5 years and 5 months)• Reception, information, and support for a portfolio of clients (individuals)• Analysis of client needs and proposal of adapted banking solutions• Management of current operations: accounts, payment methods, transfers, incidents• Processing client requests by email, phone, and appointment• Preparation, monitoring, and updating of client files• Advice and marketing of banking and insurance products• Management of complaints and sensitive situations• Coordination with internal departments (back-office, compliance, credit)• Compliance with internal procedures and banking regulations• Customer loyalty through personalized follow-up• Development of long-term customer relationships• Efficient management of priorities and emergencies
- BNP PARIBASCustomer AdvisorBANKING AND INSURANCEFebruary 2019 - December 2019 (10 months)Lézignan-Corbières, FranceCustomer AdvisorAppointment schedulingPhone callClient meetingReceptionPreparation of client appointments
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