Freelancer profile translated to English.

Description

My name is Bélaïd and I specialize in remote customer relations and telephone support.

I have gained experience in call management, appointment scheduling, and customer interaction through various roles in customer relations and telephony. I also worked in product sales, where I was responsible for responding to customer inquiries, arranging delivery appointments, and ensuring good customer follow-up.

Serious, attentive, and comfortable on the phone, I can assist companies in managing incoming calls, customer support, appointment scheduling, and customer request follow-up.

I am used to communicating with different customer profiles and providing clear, professional, and responsive answers.

Industry field of expertise

Languages

French
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Fastweb
Freelance Business Developer
RETAIL (LARGE RETAILERS)
April 2026 - Today (2 months)
B2B telephone prospecting to offer website creation services. Appointment scheduling, prospect qualification, customer relations, and sales follow-up with businesses and merchants.
AccessAudit
Freelance Digital Accessibility Consultant & Tester
CONSULTING AND AUDITS
July 2025 - Today (11 months)
Lille, France
- Conducting real-world accessibility tests as a visually impaired user
- Navigating and validating accessibility using screen readers (VoiceOver iOS/macOS, NVDA Windows)
- Detecting concrete blockers in user journeys (menus, forms, purchase funnels)
- Identifying issues not detected by automated tools
- Writing clear reports with directly actionable recommendations (RGAA / WCAG)
- Advising teams to improve the accessibility and user experience of websites and applications
- Collaborating with product and development teams
Digital accessibility NVDA Voice over User experience UX Audit
jobphoning.com
Telemarketer
TELECOMMUNICATIONS
May 2025 - October 2025 (5 months)
Telephone prospecting and appointment scheduling for various sales missions. Call management, customer relations, needs qualification, and prospect follow-up.