Freelancer profile translated to English.

Description

🔹 Freelance administrative assistant with several years of experience, I offer reliable, responsive, and human support to relieve you of your daily tasks.

📌 I intervene in particular on:

Routine administrative management (documents, emails, follow-up)

Filing, archiving, file preparation

Invoicing, quotes, Excel spreadsheets

Formatting of professional documents and reports

I am rigorous, organized, discreet, and very committed when I undertake a mission. My goal: to save you time and become your right-hand person in the long term 🤝

📍 Available for remote work, part-time, or recurring assignments.

Contact me, I'll be happy to chat!

Languages

Spanish
Native or bilingual
English
Conversational
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Onepilot
Customer service
June 2025 - July 2025 (1 month)
At Onepilot, I provided customer support for various brands via a messaging platform. I responded to written customer requests (order tracking, returns, complaints, etc.), adhering to the procedures and tone of each brand. I used several CRM tools and databases to provide quick and accurate answers. This position allowed me to develop my responsiveness, rigor, and service orientation, while working autonomously remotely.
Customer service Rigor and organization Zendesk Adaptability and responsiveness Autonomy
LAZEO
Administrative Assistant
September 2020 - January 2023 (2 years and 4 months)
Management of schedules via Doctolib. Updating patient records on CRM. Invoicing and quote preparation. Email processing and daily administrative management.
CITY ONE
Receptionist
February 2018 - January 2022 (3 years and 11 months)
Greeting and directing passengers, managing administrative documents. Flight announcements and switchboard management. Coordination of customer requests and premium customer service.